Senior ITIL & Operations Innovation Technician

Brevco Services; Henegouwen; Hybride; EUR 48 000 - 64 000; Plein temps

Résumé du poste

NCIA in Mons, Belgium is seeking a Senior Technician (Innovation and Continuous Improvement) on a contract basis. You will actively participate in aligning operational requirements and planning, and collaborate with stakeholders to define the project support model and requirements.

The role focuses on coordinating activities for projects transitioning to Service Operations, preparing acceptance criteria, reviewing deliverables, and ensuring proper stakeholder engagement throughout transitions.

Qualifications

• Practical experience in ITIL Service Operations in an Operations Centre environment.
• Experience in large corporate environments with matrixed structures.
• Analysing and reviewing business processes, project management, and preparing business documentation.
• Feasibility assessment of business process changes and recommending new approaches.
• Good knowledge of Telecommunications/Network/IT solutions and products.
• Higher vocational training in a relevant discipline with 2 years post-related experience, or secondary education with 4 years post-related experience.

Responsabilités

• Participate in operational requirement alignment and planning phases of projects.
• Collaborate with stakeholders to define the project support model and associated requirements.
• Coordinate activities for projects transitioning to Service Operations.
• Prepare and maintain acceptance criteria for projects transitioning to Service Operations.
• Review project deliverables against acceptance criteria and operational requirements.
• Review relevant project documentation to assess alignment with service operation requirements and provide comments and recommendations.
• Monitor project transition activities and follow up on identified actions, dependencies and outstanding items.
• Ensure appropriate stakeholder engagement and communication throughout project transition activities.
• Perform other duties as may be required.

Connaissances

ITIL Service Operations

Business process analysis

Project management

Stakeholder collaboration

Large corporate environment experience

Formation

Higher vocational training in a relevant discipline

Secondary education with 4+ years post-related experience

Outils

PRINCE2 Foundation

ITIL V3/4 Foundation

ITIL CSI / Six Sigma Green Belt

Business Analysis Management or equivalent

NATO responsibilities knowledge (ACO/ACT)

Description du poste

NCIA in Mons, Belgium is seeking a Senior Technician (Innovation and Continuous Improvement) on a contract basis. You will actively participate in aligning operational requirements and planning, and collaborate with stakeholders to define the project support model and requirements.

The role focuses on coordinating activities for projects transitioning to Service Operations, preparing acceptance criteria, reviewing deliverables, and ensuring proper stakeholder engagement throughout transitions.