C005410 IT Change Manager (NS) - FRI 2 Oct

EMW, Inc.; Henegouwen; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

NCI Agency in Mons, Belgium, seeks an IT Change Manager to coordinate changes across NATO security domains. You will triage tickets, support weekly boards, and ensure clear documentation and follow‑through.

The role requires a NATO SECRET clearance, 3+ years in change management, and ITSM experience. Applicants should hold a Bachelor’s degree (or substantial alternative experience) and demonstrate strong communication and analytical skills in English.

Qualifications

• Active NATO SECRET clearance is required.
• Bachelor’s degree and 2 years post‑related experience, or 6+ years with no degree.
• At least 3 years Change Manager experience, preferably in Cyber Security.
• Proficient with ITSM tools (BMC) and ITIL certifications.

Responsabilités

• Coordinate daily Change Requests and triage NCSC tickets across systems and ticketing platforms.
• Participate in weekly change boards (CAB, TRB, RGB, etc.) and document outcomes.
• Facilitate Change Management meetings and ensure stakeholders are prepared.
• Organize weekly D‑CAB and support information gathering with stakeholders.

Connaissances

Strong communication

Analytical skills

English proficiency

IT Change Management

Formation

Bachelor’s degree

Outils

BMC ITSM

Description du poste

Deadline Date: Friday 2 October 2026

Requirement: IT Change Manager

Location: Mons, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 300

Required Start Date: 9 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

This post pertains to the coordination of changes in support of the addition, modification or removal of IT service and service components. Changes apply to systems, software, patches, hardware, and products across all of NATO’s security domains and networks (operated, managed, controlled, maintained by NCSC).

Under the direction of the Senior IT Change Manager, the contractor shall:

• Take a “hands‑on” approach to daily Change Request (CR) ticket coordination, including but not limited to: ensure timely triage of new NCSC‑related tickets created in NCSC’s various ticketing systems; ensure timely closure of NCSC‑assigned tickets and tasks in external ticketing systems; ensure rigorous documentation, coordination, progression throughout workflows, and timely closure of all Change tickets.
• Participate in and make meaningful contributions to weekly change‑related boards, including but not limited to: Impact Assessment Reviews, Technical Review Boards (TRB), Change Advisory Boards (CAB), Release Governance Boards (RGB), Capacity Management Boards, etc.
• Facilitate and manage Change Management related meetings (e.g., CAB, TRB, RGB meetings): demonstrate strong organizational and soft skills by keeping meetings on track, ensuring all stakeholders are heard, and document actionable outcomes; ensure that NCSC members are prepared for weekly change‑related boards.
• Organize and conduct NCSC’s weekly Distributed Change Advisory Boards (D‑CAB).
• Execute coordination and information gathering activities within NCSC, NCIA, and with stakeholders, in support of the above activities.

Specific Working Conditions: The contractor may be required to travel to NCIA locations in Belgium for in‑person or department meetings. In such cases the contractor will be reimbursed for travel costs according to NATO regulations for traveling on NATO duty. Each travel will be a maximum of 2 days lengths and happening no more than once per 2 months. Contractors traveling for work purposes shall initiate travel requests from their designated duty station only. Travel between site locations within Belgium is considered commuting and is not eligible for reimbursement.

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline and 2 years post‑related experience;
• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.
• At least 3 years previous Change Manager experience, preferably in a Cyber Security domain.
• Proficient at using BMC’s ITSM suite.
• Very good communication and analytical skills, fostering a working environment built on mutual respect and transparency with your team and line management.
• Language proficiency in English: meet or exceed the NATO STANAG 6001 Level 3 “Professional Proficiency”.
• ITIL v3 Transition or ITIL v4 equivalent Certification.

Desirable Experience:

• Cyber Security Domain Knowledge: be able to thoroughly assess Change Requests related to cybersecurity, understand their technical background, and quickly perform accurate triage and risk assessments.
• Knowledge/Experience of Cyber Security services (SIEM, NIPS/IDS, FPC, Malware and Forensics, Pentesting and Hardening, Vulnerability scanning), commercial tools and technologies.
• Technical background and hands‑on experience in network (Cisco/Juniper), systems (Linux/Windows), virtualization (VMware/Hyper‑V), back‑up and recovery solutions.