Intelligence Systems Support Chief Technician for NATO with security clearance

WLG; Henegouwen; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

NATO is seeking a Chief Technician to join the team on-site in Mons, Belgium. You will provide Level-2 and service-management support for incidents, requests and changes, with NCIA ITSM and Azure DevOps guiding workflows.

The role requires flexibility for on-call and on-site work and familiarity with JISR/intelligence-support systems. You will operate within an integrated NIC + contractor team to ensure mission-critical IT services.

Qualifications

• Solid Level-2 technical support and IT service-management experience.
• Familiarity with ITSM / ticketing workflows (NCIA ITSM, Azure DevOps or equivalent).
• Exposure to JISR / intelligence-support systems is a strong advantage.
• Flexible, reliable and comfortable with on-call and on-site working.

Responsabilités

• Work within an integrated NIC + contractor team in a G14-equivalent Chief Technician role
• Provide Level-2 and Service-Management support for Incidents, Service Requests, Change Requests and Tasks, traceable through NCIA ITSM and Azure DevOps
• Respond, document, categorise and resolve assigned tickets in line with internal processes
• Install, maintain, monitor and support the JSSC services (NAMIS, CoreGIS, REACT, Intel-FS, ANB, Release Server, HMART, CSD IPL/IWS, ICMT, AOSS, NABI and more)
• Participate in daily reporting and planning (daily meetings), workshops, events and conferences as directed by the Service Delivery Manager(s)
• Take part in on-call support as required

Connaissances

Level-2 support

ITSM

On-call readiness

On-site work

Outils

Azure DevOps

NCIA ITSM

Description du poste

Where: On-site in Mons, Belgium (SHAPE).

Would you like to join the leading international intergovernmental organisation?

We are supporting NATO in sourcing experienced professionals for mission-critical roles across the Alliance. This is a contract (B2B) engagement delivered on-site, working alongside NATO teams.

Key Responsibilities

• Work within an integrated NIC + contractor team in a G14-equivalent Chief Technician role
• Provide Level-2 and Service-Management support for Incidents, Service Requests, Change Requests and Tasks, traceable through NCIA ITSM and Azure DevOps
• Respond, document, categorise and resolve assigned tickets in line with internal processes
• Install, maintain, monitor and support the JSSC services (NAMIS, CoreGIS, REACT, Intel-FS, ANB, Release Server, HMART, CSD IPL/IWS, ICMT, AOSS, NABI and more)
• Participate in daily reporting and planning (daily meetings), workshops, events and conferences as directed by the Service Delivery Manager(s)
• Take part in on-call support as required

Required Skills and Qualifications

• Solid Level-2 technical support and IT service-management experience
• Familiarity with ITSM / ticketing workflows (NCIA ITSM, Azure DevOps or equivalent)
• Exposure to JISR / intelligence-support systems is a strong advantage
• Flexible, reliable and comfortable with on-call and on-site working