Senior Technician (Innovation and Continuous Improvement)

Brevco Services; Henegouwen; Hybride; EUR 48 000 - 64 000; Plein temps

Résumé du poste

NCIA in Mons, Belgium is seeking a Senior Technician (Innovation and Continuous Improvement) on a contract basis. You will actively participate in aligning operational requirements and planning, and collaborate with stakeholders to define the project support model and requirements.

The role focuses on coordinating activities for projects transitioning to Service Operations, preparing acceptance criteria, reviewing deliverables, and ensuring proper stakeholder engagement throughout transitions.

Qualifications

• Practical experience in ITIL Service Operations in an Operations Centre environment.
• Experience in large corporate environments with matrixed structures.
• Analysing and reviewing business processes, project management, and preparing business documentation.
• Feasibility assessment of business process changes and recommending new approaches.
• Good knowledge of Telecommunications/Network/IT solutions and products.
• Higher vocational training in a relevant discipline with 2 years post-related experience, or secondary education with 4 years post-related experience.

Responsabilités

• Participate in operational requirement alignment and planning phases of projects.
• Collaborate with stakeholders to define the project support model and associated requirements.
• Coordinate activities for projects transitioning to Service Operations.
• Prepare and maintain acceptance criteria for projects transitioning to Service Operations.
• Review project deliverables against acceptance criteria and operational requirements.
• Review relevant project documentation to assess alignment with service operation requirements and provide comments and recommendations.
• Monitor project transition activities and follow up on identified actions, dependencies and outstanding items.
• Ensure appropriate stakeholder engagement and communication throughout project transition activities.
• Perform other duties as may be required.

Connaissances

ITIL Service Operations

Business process analysis

Project management

Stakeholder collaboration

Large corporate environment experience

Formation

Higher vocational training in a relevant discipline

Secondary education with 4+ years post-related experience

Outils

PRINCE2 Foundation

ITIL V3/4 Foundation

ITIL CSI / Six Sigma Green Belt

Business Analysis Management or equivalent

NATO responsibilities knowledge (ACO/ACT)

Description du poste

Senior Technician (Innovation and Continuous Improvement)

IT Services

Type: Contract

Country: Belgium

City: Mons

Security: Needed

Company: NCIA

Essential Qualifications/Experience:

• Practical experience in the implementation of ITIL Service Operations processes, preferably in an Operations Centre environment
• Experience working in a large corporate environment with matrixed structures
• Familiarity with analysing and reviewing business processes, project management, and preparing business documentation
• Exposure to assessing feasibility of business process changes and recommending new approaches
• Good knowledge and experience of Telecommunications/Network/Information Technology solutions and products
• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience

Desirable Qualifications/Experience:

• PRINCE2 Foundation or Agile PM or equivalent
• ITIL V3 or 4 Foundation or equivalent
• ITIL CSI or Six Sigma Green belt or equivalent
• Business Analysis Management or equivalent
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization, including ACO and ACT

DUTIES/ROLE:

• Actively participate in operational requirement alignment and planning phases of projects
• Collaborate with relevant stakeholders to support the definition of the project support model and associated requirements
• Contribute to the coordination and follow-up of activities required for projects transitioning to Service Operations
• Prepare and maintain acceptance criteria for projects transitioning to Service Operations
• Support the review of project deliverables against acceptance criteria and operational requirements
• Review relevant project documentation to assess alignment with service operation requirements and provide comments and recommendations
• Monitor project transition activities and follow up on identified actions, dependencies and outstanding items
• Ensure appropriate stakeholder engagement and communication throughout project transition activities
• Perform other duties as may be required

Job requirements

All the mandatory requirements have to be met in order to apply.

• Practical experience in the implementation of ITIL Service Operations processes, preferably in an Operations Centre environment (Mandatory)
• Experience working in a large corporate environment with matrixed structures (Mandatory)
• Familiarity with analysing and reviewing business processes, project management, and preparing business documentation (Mandatory)
• Exposure to assessing feasibility of business process changes and recommending new approaches (Mandatory)Good knowledge and experience of Telecommunications/Network/Information Technology solutions and products (Mandatory)
• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience (Mandatory)
• ITIL V3 or 4 Foundation or equivalent (Nice to have)
• ITIL CSI or Six Sigma Green belt or equivalent (Nice to have)
• Business Analysis Management or equivalent (Nice to have)
• Prior experience of working in an international environment comprising both military and civilian elements (Nice to have)
• Knowledge of NATO responsibilities and organization, including ACO and ACT (Nice to have)

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