Global Technical Support Engineer - Training & Testing

Televic Group; Belgique; Sur place; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Televic Bonus Plan

Legal benefits

Résumé du poste

Televic Belgium, HQ in Belgium, seeks a curious Technical Support Engineer to deliver advanced technical assistance, training, and testing for high-profile international clients. You will collaborate with product management and R&D in Izegem, and regularly go onsite for interventions.

You will combine technical expertise with strong communication, deliver effective training sessions, and analyze usage data to drive improvements. Travel up to 15% is required.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience in a customer success or technical support role.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and training delivery abilities.
• Experience in testing and quality assurance processes.
• Proficient in data analysis and interpreting system usage metrics.
• Fluent in English and French.
• Willing to travel 10-15% of the time.

Responsabilités

• Provide advanced technical support and resolve customer issues efficiently. Manage escalated technical troubleshooting, ensuring prompt resolution.
• Identify product training needs and conduct training sessions to ensure customers are proficient in using our products.
• Design test procedures and scenarios based on product specifications and customer feedback. Conduct thorough testing to ensure product reliability and performance.
• Analyze system usage data and customer feedback to identify patterns and areas for improvement. Develop insights and recommendations to enhance customer satisfaction.
• Work with the product management and R&D teams to address escalated issues and provide a continuous customer feedback loop.
• Identify upselling and cross-selling opportunities during customer interactions.
• Collaborate with the sales team to support large, complex sales opportunities by providing technical expertise and ensuring customer requirements are met.

Connaissances

Technical troubleshooting

Customer communication

Training delivery

Data analysis

QA processes

French fluency

Travel flexibility

Formation

Bachelor's degree in Computer Science, Engineering, or a related field

Description du poste

Televic Belgium, HQ in Belgium, seeks a curious Technical Support Engineer to deliver advanced technical assistance, training, and testing for high-profile international clients. You will collaborate with product management and R&D in Izegem, and regularly go onsite for interventions.

You will combine technical expertise with strong communication, deliver effective training sessions, and analyze usage data to drive improvements. Travel up to 15% is required.