Senior Intercontinental Network Controller - 24/7 Ops

DHL Express; Diegem; On-site; EUR 65,000 - 90,000; Full time

Job summary

DHL Express in Diegem, Belgium, is seeking an IC Network Control Center Senior Officer to monitor and update intercontinental flights during live operations and support INCC managers. This 24/7 role requires rotating shifts, nights, weekends, and holidays.

Responsibilities include providing daily aircraft rotation plans, updating schedules, notifying stations of routing changes, and preparing network alerts. Excellent analytical, communication, and leadership potential are essential.

Qualifications

• Bachelor's degree in Aviation, Logistics, Supply Chain, Business Administration, Data Analytics, or related field.
• Experience in aviation, network operations, logistics, or transportation.
• Strong analytical and reporting skills with proficiency in Excel and operational systems.
• Knowledge of flight scheduling, capacity management, delays, and performance monitoring.
• Excellent attention to detail and data quality focus.
• Strong communication and stakeholder management skills.
• Proactive problem-solving and decision-making abilities.
• Ability to work in a fast-paced, dynamic operational environment.
• Team player with strong collaboration and adaptability.
• Good command of written and spoken English.
• Potential to develop into a leadership role through operational judgment, stakeholder management, and contingency planning experience.

Responsibilities

• Provide DHL operations with Daily Rotation Plan of aircraft.
• Provide the entire network with updated information about aircraft schedule.
• Ensure stations are informed of aircraft routing changes, which require attention and action (e.g. ground equipment etc.).
• Supporting INCC management in weekly Performance and Quality Reporting and meetings.
• Prepare and publish Network alerts and update where required.
• Act alongside the Air Duty / Senior managers to achieve the most optimal results.
• Ensure all aircraft movements details and load information are correct and timely updated and perform data quality checks.
• Monitor Aircraft utilization and recap Shipments On Hold situation.
• Liaise with Internal & External Network staff.
• Ensures team spirit, service-mindedness and communication channels between Network Control and related departments.

Skills

Analytical skills

Data analysis

Reporting

Stakeholder mgmt

Excel proficiency

Flight scheduling

Attention to detail

Communication

Teamwork

Leadership potential

Problem solving

Education

Bachelor's degree in Aviation/Logistics/SC/Business Analytics

Tools

Excel

Job description

DHL Express in Diegem, Belgium, is seeking an IC Network Control Center Senior Officer to monitor and update intercontinental flights during live operations and support INCC managers. This 24/7 role requires rotating shifts, nights, weekends, and holidays.

Responsibilities include providing daily aircraft rotation plans, updating schedules, notifying stations of routing changes, and preparing network alerts. Excellent analytical, communication, and leadership potential are essential.