Delivery Network Operations Lead

Just Eat Takeaway.com; Brussel Hoofdstad; On-site; EUR 90,000 - 120,000; Full time

Job summary

The Delivery Operations Manager in Belgium is accountable for achieving network KPI and budget targets within the Belgium Market. You will investigate root causes and identify opportunities for improvement, influencing stakeholders with support from global best practices. You will lead experiments and support logistics projects as needed.

You are analytical, detail-oriented, and action-focused, able to balance data insights with pragmatic decision-making in a fast-paced environment.

Qualifications

• 3+ years experience with data and analysis tools.
• Experience & proven success in a budget-ownership role (incl. forecasting functions).
• Track record of driving operational targets, ideally in a digital-first environment.
• Willing to work outside of regular business hours on an exception basis (e.g. during a crisis).

Responsibilities

• End to end accountability for network outcomes such as on time delivery, delivery times, undelivered orders, courier rejections etc.
• Budget accountability and responsible for identifying and executing delivery network costs optimisation efforts (e.g. cost per order, onboarding cost)
• Accountability for operational configurations across courier fees, incentives, utilisation, assignment logic, cost functions, etc. for Israel.
• Implementation and administration of the desired configurations on an on-going basis (with support from central teams)
• Evaluate potential changes from multiple angles, balancing analytical assessment with a pragmatic point of view. Communicate implications to stakeholders, influencing as needed.
• Leverage analytical tools (statistical, predictive modelling, etc.) to identify segmented, zone-level network trends and insights on an on-going basis. Share recommendations & make network decisions based on insights.
• Propose and support network experiments in partnership with central analytic and optimisation teams. Assess experiment outcomes and own/approve changes.
• Ad hoc project support such as playbook documentation, new zone launches, zone throttling, key cities, zone hour extensions, etc.
• Identify and advocate for continuous improvement opportunities for the network, e.g. via root cause investigations on outliers and escalations
• Collaborate with global and local stakeholders to align priorities and share best practices
• Crisis management support as needed to support business continuity

Skills

Data analysis

Stakeholder management

Attention to detail

Analytical thinking

Communication skills

Education

Bachelor's degree or equivalent in quantitative fields

Job description

The Delivery Operations Manager in Belgium is accountable for achieving network KPI and budget targets within the Belgium Market. You will investigate root causes and identify opportunities for improvement, influencing stakeholders with support from global best practices. You will lead experiments and support logistics projects as needed.

You are analytical, detail-oriented, and action-focused, able to balance data insights with pragmatic decision-making in a fast-paced environment.