Senior Intercontinental Network Control Officer

DHL Express; Diegem; On-site; EUR 65,000 - 90,000; Full time

Job summary

DHL Express in Diegem, Belgium, is seeking an IC Network Control Center Senior Officer to monitor and update intercontinental flights during live operations and support INCC managers. This 24/7 role requires rotating shifts, nights, weekends, and holidays.

Responsibilities include providing daily aircraft rotation plans, updating schedules, notifying stations of routing changes, and preparing network alerts. Excellent analytical, communication, and leadership potential are essential.

Qualifications

• Bachelor's degree in Aviation, Logistics, Supply Chain, Business Administration, Data Analytics, or related field.
• Experience in aviation, network operations, logistics, or transportation.
• Strong analytical and reporting skills with proficiency in Excel and operational systems.
• Knowledge of flight scheduling, capacity management, delays, and performance monitoring.
• Excellent attention to detail and data quality focus.
• Strong communication and stakeholder management skills.
• Proactive problem-solving and decision-making abilities.
• Ability to work in a fast-paced, dynamic operational environment.
• Team player with strong collaboration and adaptability.
• Good command of written and spoken English.
• Potential to develop into a leadership role through operational judgment, stakeholder management, and contingency planning experience.

Responsibilities

• Provide DHL operations with Daily Rotation Plan of aircraft.
• Provide the entire network with updated information about aircraft schedule.
• Ensure stations are informed of aircraft routing changes, which require attention and action (e.g. ground equipment etc.).
• Supporting INCC management in weekly Performance and Quality Reporting and meetings.
• Prepare and publish Network alerts and update where required.
• Act alongside the Air Duty / Senior managers to achieve the most optimal results.
• Ensure all aircraft movements details and load information are correct and timely updated and perform data quality checks.
• Monitor Aircraft utilization and recap Shipments On Hold situation.
• Liaise with Internal & External Network staff.
• Ensures team spirit, service-mindedness and communication channels between Network Control and related departments.

Skills

Analytical skills

Data analysis

Reporting

Stakeholder mgmt

Excel proficiency

Flight scheduling

Attention to detail

Communication

Teamwork

Leadership potential

Problem solving

Education

Bachelor's degree in Aviation/Logistics/SC/Business Analytics

Tools

Excel

Job description

Would you like to become part of the world's most International Company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

DHL Express is seeking IC Network Control Center Senior Officer for its office in Diegem, Belgium. As an IC Network Control Center Agent your primary role will be to monitor and update our Intercontinental flights during live operation and update systems in the 72-hour window. Additional you will be providing first-line support to the INCC managers in various tasks. This is a 24/7 operational function that requires working in a rotating shift system, including nights, weekends, and public holidays.

How will you contribute to the success of DHL?

• Provide DHL operations with “Daily Rotation Plan” of aircraft
• Provide the entire network with updated information about aircraft schedule
• Ensure stations are informed of aircraft routing changes, which require attention and action (e.g. ground equipment etc.)
• Supporting INCC management in weekly Performance and Quality Reporting and meetings
• Prepare and publish Network alerts and update where required
• Act alongside the Air Duty / Senior managers to achieve the most optimal results
• Ensure all aircraft movements details and load information are correct and timely updated and perform data quality checks.
• Monitor Aircraft utilization and recap Shipments ‘On Hold’ situation.
• Liaise with Internal & External Network staff
• Ensures team spirit, service-mindedness and communication channels between Network Control and related departments

Do you have what it takes?

• Bachelor's degree in Aviation, Logistics, Supply Chain, Business Administration, Data Analytics, or a related field.
• Experience in aviation, network operations, logistics, or transportation.
• Strong analytical and reporting skills with proficiency in Excel and operational systems.
• Knowledge of flight scheduling, capacity management, delays, and performance monitoring.
• Excellent attention to detail and data quality focus.
• Strong communication and stakeholder management skills.
• Proactive problem-solving and decision-making abilities.
• Ability to work in a fast-paced, dynamic operational environment.
• Team player with strong collaboration and adaptability.
• Good command of written and spoken English.
• Potential to develop into a leadership role through operational judgment, stakeholder management, and contingency planning experience.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.