Global 24/7 Dispatch Operations Leader

Jobat; Zaventem; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Jobat is seeking a proactive operations leader to manage dispatch and driver teams in a dynamic logistics environment in Belgium. You will oversee vendor partnerships, drive performance improvements, and ensure regulatory compliance to support time‑critical shipments across healthcare and life sciences.

The role requires coordinating shifts for 24/7 coverage, resolving incidents quickly, and contributing to strategic improvements with senior leadership.

Responsabilités

• Led the daily operations of dispatch and driver teams, ensuring smooth workflows and optimal resource planning
• Managed and developed vendor partnerships, including sourcing, onboarding, performance reviews, and cost negotiations
• Ensured exceptional service levels and quick resolution of operational issues
• Oversaw compliance with ADR, Air Cargo Security, GDP, AEO, and other regulatory requirements
• Coordinated shift planning and maintained 24/7 operational coverage
• Drove continuous improvement initiatives and implemented operational changes where needed
• Managed KPI tracking, reporting, CAPA follow-up, and quality performance
• Supported recruitment, onboarding, training, and performance management of team members
• Developed contingency plans and acted as the first escalation point for urgent out-of-hours incidents
• Collaborated closely with leadership on customer satisfaction, operational performance, and strategic improvements

Description du poste

Jobat is seeking a proactive operations leader to manage dispatch and driver teams in a dynamic logistics environment in Belgium. You will oversee vendor partnerships, drive performance improvements, and ensure regulatory compliance to support time‑critical shipments across healthcare and life sciences.

The role requires coordinating shifts for 24/7 coverage, resolving incidents quickly, and contributing to strategic improvements with senior leadership.