Senior German-Speaking CSM — Enterprise Success

n8n GmbH; Belgique; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first across Europe

Equity

Learning budget €1000/year

Open source support

Job summary

n8n GmbH is seeking a Senior Customer Success Manager (High-Touch) for the German-speaking market. You will be the trusted post-sales partner for enterprise customers, owning retention and expansion with a small book of business, and turning product usage into measurable ROI.

In collaboration with Support, Solutions Engineering, Product and Sales, you’ll drive onboarding, account plans, health checks, and renewals.

Qualifications

• German native speaker with fluent business English.
• Senior Enterprise Customer Success experience with a small strategic book of enterprise SaaS customers.
• Proven retention and expansion track record with renewals and growth.
• Technical engagement with IT/engineering stakeholders (APIs, integrations, environments).
• Experience working with large German-speaking enterprises (DACH).
• Ability to translate product usage into measurable ROI and executive-ready business cases.
• Strong account plans and operating cadence building across large organizations.

Responsibilities

• Own a small book of n8n’s largest German-speaking enterprise customers across onboarding, adoption and renewal.
• Develop account strategy and footprint across IT, engineering, business, and executive stakeholders.
• Own retention and expansion targets, drive renewals and upsell in partnership with Account Executives.
• Lead customer kickoffs and success planning with aligned goals, timelines, and responsibilities.
• Drive onboarding and enablement for technical and business audiences, removing blockers.
• Maintain a strong operating cadence with health checks, exec syncs, and QBRs while managing risks.
• Quantify business value, communicating ROI tied to adoption and outcomes.
• Collaborate with Support, Solutions Engineering and Product to resolve blockers and deliver a seamless experience.
• Provide structured customer feedback to Product and Engineering.

Skills

German native speaker

Senior Enterprise CSM

Revenue ownership

Technical acumen

DACH enterprise experience

Commercial acumen

Account strategy

Senior stakeholder management

Builder mindset

Job description

n8n GmbH is seeking a Senior Customer Success Manager (High-Touch) for the German-speaking market. You will be the trusted post-sales partner for enterprise customers, owning retention and expansion with a small book of business, and turning product usage into measurable ROI.

In collaboration with Support, Solutions Engineering, Product and Sales, you’ll drive onboarding, account plans, health checks, and renewals.