Senior Field Service Engineer - Benelux

Sungrow Europe; Anderlecht; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Sungrow Europe in the BENELUX region is seeking a Senior Field Service Engineer based in Belgium with site focus and occasional home office. You will own dispatched customer issues, interface between customers and Sungrow, and support field visits, installations, maintenance and commissioning of PV and battery storage solutions.

The role requires Electrical technician or Engineer education, Dutch or French and English at least B2, willingness to travel Benelux, a driving license, and the ability

Qualifications

• Electrical education with MV/LV knowledge.
• Willingness to travel Benelux and work on call.
• Experience with PV and storage solutions.
• Customer-facing experience in critical situations.

Responsibilities

• Take ownership of dispatched customer issues.
• Interface between customers and Sungrow.
• Provide service and support during field visits or dispatches.
• Run diagnosis on errors or technical problems.
• Perform on-site installation, repair, maintenance and test tasks.
• Support the Project Management during commissioning and site acceptance services.
• Follow operational procedures and safety instructions.
• Maintain up-to-date documentation for service contracts and processes.

Skills

On-call availability

Customer handling

Bilingual English + Dutch/French

Travel willingness

Driving license

Electrical knowledge

PV & storage experience

Education

Electrical technician or Engineer

Job description

Your Mission

Welcome to your new role, as our next Senior Field Service Engineer (FSE)! This role is centered in BENELUX and you would be site based with occasional home office. You will have a wide array of responsibilities, such as:

• Take ownership of dispatched customer issues.
• Interface between our customers and Sungrow
• Provide service and customer support during field visits or dispatches.
• Run diagnosis on errors or technical problems.
• Deliver support and contribute service solutions for our customers.
• Perform all on site installation, repair, maintenance and test tasks as well upgrades or rework activities.
• Support the Project Management during commissioning and site acceptance services.
• Follow operational procedures, processes and practices as defined, documented and consistently applied.
• Follow the applicable health and Safety instructions and regulations.
• Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.

Your Profile

• Education as Electrical technician or Engineer. (Let`s face it, you need to understand ACDC, Low/Medium Voltage etc, as much we love people willing to join us from different faculties, you should know your fair share of electrical conduits, right?)
• Dutch or French & English language skills at least B2 level
• Willing to work on call duty.
• Experience with PV & Battery Storage solutions
• Experience dealing with customers in critical situations.
• Willingness to travel around Benelux
• Driving license is a must for this job

Why us?

This decade might be overshaded by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right? But the true topic for this decade lies in energy! We Are More Than Happy To State That Not Only We Are Leading This Discourse, We Also Offer The Fitting Solutions For It. We Have The Strongest PV-Inverter R&D There Is And Became The World`s Biggest Inverter Manufacturer, Which We Are Extremely Proud Of!And Now, For This Decade, We Are Increasing Our Game, And You, You Might Become Part Of It! Besides That, Many Things Await You

• Opportunities for Career advancement
• Bonus payment based on pre-agreed and signed KPI agreements
• A multinational team awaits You with lots of european and transeuropean exchange!
• Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
• Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!

About Us

We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All! With 870+GW of clean power presently installed worldwide, we are on the road to success! Welcome at Sungrow Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Want to know more? Check out what working with us is like!