Senior Dynamics 365 BC Second-Line Support Engineer

Alistar; Belgique; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Alistar is seeking a Senior Second-Line ERP Support Engineer for Microsoft Dynamics 365 Business Central. You will independently analyze and resolve complex second-line issues, own cases from intake to resolution, and guide customers toward sustainable solutions.

You will collaborate with teammates, investigate root causes, prioritize tickets, and communicate clearly with customers in Dutch, English, and French. Hybrid work options are available in Western Europe.

Qualifications

• At least 5 years of relevant experience in ERP support, application support, second-line support, or a similar customer-focused IT environment.
• Hands-on experience with Microsoft Dynamics 365 Business Central and sufficient knowledge of Business Central processes to investigate complex incidents in depth.
• Extensive experience with incident analysis, troubleshooting, root cause analysis, and problem-solving within an ERP or business application environment.

Responsibilities

• Independently analyze and resolve complex second-line support issues and incidents within Microsoft Dynamics 365 Business Central.
• Take ownership of cases from intake and troubleshooting to resolution, documentation, and customer feedback.
• Investigate root causes and look beyond temporary solutions to prevent recurrence.
• Assess and prioritize incoming tickets and coordinate with the team for high-quality follow-up.
• Communicate clearly with customers about analysis, progress, expectations, and solutions, even in complex or critical situations.
• One day per week as the first point of contact by phone, converting inquiries into complete support tickets.
• Collaborate with experienced colleagues and other teams to tackle complex issues and share knowledge.

Skills

ERP support

Application support

Second-line support

Customer communication

Tools

Ticketing systems

Time-tracking systems

Root cause analysis tools

Job description

Alistar is seeking a Senior Second-Line ERP Support Engineer for Microsoft Dynamics 365 Business Central. You will independently analyze and resolve complex second-line issues, own cases from intake to resolution, and guide customers toward sustainable solutions.

You will collaborate with teammates, investigate root causes, prioritize tickets, and communicate clearly with customers in Dutch, English, and French. Hybrid work options are available in Western Europe.