Senior Customer Success Manager – Key Accounts (Remote)

Edenred Finland Oy; Brussel Hoofdstad; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Remote work 2 days/week with manager's

Homeworking allowance 115€

Company car

Hospitalization and ambulatory care

Job summary

Edenred Finland Oy is seeking a Customer Success Manager to lead engagement with senior and key accounts in Belgium, including Brussels and Antwerp. You will drive renewals, manage relationships, and support platform adoption through trainings and events.

You bring at least five years in B2B KAM, fluency in Dutch and French, and an ability to advise clients with data-driven insights to increase value and satisfaction.

Qualifications

• Five years of B2B key account management experience in a service-oriented or digital environment.
• Fluent in Dutch and French.
• Comfortable advising clients and selling consultatively using available data.
• Strong commercial, analytical and interpersonal skills.

Responsibilities

• Manage commercial relationship with Senior Middle Market and Key Accounts throughout their lifecycle.
• Renew contracts and negotiate with stakeholders in Key and Major accounts.
• Identify leads for Business Development Managers and log client interactions in Salesforce.
• Define annual objectives, create usage reports, and monitor KPI trends.
• Organize user webinars, trainings, events and drive platform adoption.

Skills

Key account management

Dutch language

French language

Client advisory

Analytical skills

Job description

Edenred Finland Oy is seeking a Customer Success Manager to lead engagement with senior and key accounts in Belgium, including Brussels and Antwerp. You will drive renewals, manage relationships, and support platform adoption through trainings and events.

You bring at least five years in B2B KAM, fluency in Dutch and French, and an ability to advise clients with data-driven insights to increase value and satisfaction.