Senior 2nd Line IT Support Engineer – Brussels, On-site

Huxley; Sint-Joost-ten-Node; Sur place; EUR 38 000 - 58 000; Plein temps

Résumé du poste

Huxley is seeking a Senior 2nd Line IT Support Technician to strengthen the Brussels-based Service Desk. You will resolve complex user incidents, support workplace technologies and manage mobile devices to ensure high end-user satisfaction.

Experience in ITSM environments and strong customer-service mindset are essential. This role is 100% on-site in Brussels and requires Dutch and French language proficiency with English as a plus.

Qualifications

• Experience in resolving complex user incidents in a structured ITSM environment.
• Strong hands-on technical support across Windows, M365, networking and device fleets.
• Experience managing mobile device fleets (Android and iOS) and supporting end users.

Responsabilités

• Register, manage and resolve user incidents and service requests via phone and ticketing systems.
• Troubleshoot and perform root cause analysis on issues.
• Ensure timely follow-up and resolution of incidents.
• Install, configure and maintain IT hardware and software.
• Prepare and deploy workstations and end-user devices.
• Support smartphone fleet management (Android and iOS) including subscriptions.
• Contribute to knowledge base with documented procedures and best practices.
• Improve Service Desk processes and operational documentation.
• Provide professional, transparent, customer-focused end-user support.

Connaissances

Windows 11

Microsoft 365

ITSM processes

Networking fundamentals

Desktop/Laptop/Mobile environments

Android & iOS device fleets

Customer-service orientation

Excellent communication

Ability to prioritize multiple tasks

Documentation mindset

Outils

Ivanti Service Desk

Description du poste

Huxley is seeking a Senior 2nd Line IT Support Technician to strengthen the Brussels-based Service Desk. You will resolve complex user incidents, support workplace technologies and manage mobile devices to ensure high end-user satisfaction.

Experience in ITSM environments and strong customer-service mindset are essential. This role is 100% on-site in Brussels and requires Dutch and French language proficiency with English as a plus.