Sales operations representative/order administrator EN/DE | Brecht | Permanent Contract

Perm Center Vlaanderen Oost; Brecht; Sur place; EUR 35 000 - 48 000; Plein temps

Résumé du poste

Perm Center Vlaanderen Oost in Brecht is seeking a Sales Operations Representative / Order Administrator to ensure smooth order processing and customer satisfaction. You will review orders, process them in SAP via ESKER, and coordinate with factories and warehouses for timely delivery to the US market.

You will also follow up on orders, handle invoicing after delivery, and maintain accurate customer data in internal systems.

Qualifications

• Experience processing sales orders in ERP systems (SAP) and using order management tools.
• Strong communication with customers and internal teams to resolve issues.
• Detail-oriented with ability to monitor order backlog and delivery timelines.

Responsabilités

• Review incoming customer orders for items, pricing, and export license requirements.
• Process sales orders in the ERP system (SAP) using the ESKER tool.
• Process purchase orders at manufacturing plants, if required.
• Follow up on sales orders with manufacturing plants and warehouses to ensure timely delivery.
• Communicate with customers regarding their orders; resolve delivery issues, respond to inquiries, and provide necessary delivery documentation.
• Record orders and customer information in internal systems and files.
• Invoice customers after delivery and monitor customer balances prior to shipment.

Connaissances

Order processing

Customer communication

ERP systems

Logistics coordination

Attention to detail

Outils

SAP

ESKER

Description du poste

Position: Sales Operations Representative / Order Administrator
Location: Brecht

As a Sales Operations Representative / Order Processor, you will play a key role in ensuring smooth order processing and customer satisfaction. You will follow up on orders, report and resolve incidents, and communicate effectively with both customers and internal departments. You will coordinate shipments with factories and be an integral part of the team based in Brecht, handling orders for the US market.

Primary Duties & Responsibilities:

• Review incoming customer orders for items, pricing, and export license requirements.
• Process sales orders in the ERP system (SAP) using the ESKER tool.
• Process purchase orders at manufacturing plants, if required.
• Follow up on sales orders with manufacturing plants and warehouses to ensure timely delivery.
• Communicate with customers regarding their orders; resolve delivery issues, respond to inquiries, and provide necessary delivery documentation.
• Request export documentation from customers as needed.
• Invoice customers after delivery and monitor customer balances prior to shipment.
• Maintain and closely monitor order backlog.
• Record orders and customer information in internal systems and files.
• Serve as a backup for other Sales Operations Specialists when needed.