Sales operations representative/order administrator Brecht

Perm Center Vlaanderen Oost; Brecht; Sur place; EUR 34 000 - 46 000; Plein temps

Résumé du poste

Perm Center Vlaanderen Oost in Brecht, Belgium seeks a Sales Operations Representative / Order Processor to ensure smooth order processing and customer satisfaction. You will review orders, coordinate shipments with factories, and handle export documentation for the US market while maintaining order backlog.

Responsibilities include processing sales orders in SAP via the ESKER tool, invoicing post-delivery, and resolving delivery issues.

Qualifications

• Experience processing sales orders in an ERP system (SAP).
• Familiarity with order processing and export documentation.

Responsabilités

• Review incoming customer orders for items, pricing, and export license requirements.
• Process sales orders in the ERP system (SAP) using the ESKER tool.
• Process purchase orders at manufacturing plants, if required.
• Follow up on sales orders with manufacturing plants and warehouses to ensure timely delivery.
• Communicate with customers regarding their orders; resolve delivery issues, respond to inquiries, and provide necessary delivery documentation.
• Request export documentation from customers as needed.
• Invoice customers after delivery and monitor customer balances prior to shipment.
• Maintain and closely monitor order backlog.
• Record orders and customer information in internal systems and files.
• Serve as a backup for other Sales Operations Specialists when needed.

Connaissances

SAP

ESKER

Outils

SAP

ESKER

Description du poste

Position: Sales Operations Representative / Order Administrator Location: Brecht As a Sales Operations Representative / Order Processor, you will play a key role in ensuring smooth order processing and customer satisfaction. You will follow up on orders, report and resolve incidents, and communicate effectively with both customers and internal departments. You will coordinate shipments with factories and be an integral part of the team based in Brecht, handling orders for the US market.

Primary Duties & Responsibilities:

• Review incoming customer orders for items, pricing, and export license requirements.
• Process sales orders in the ERP system (SAP) using the ESKER tool.
• Process purchase orders at manufacturing plants, if required.
• Follow up on sales orders with manufacturing plants and warehouses to ensure timely delivery.
• Communicate with customers regarding their orders; resolve delivery issues, respond to inquiries, and provide necessary delivery documentation.
• Request export documentation from customers as needed.
• Invoice customers after delivery and monitor customer balances prior to shipment.
• Maintain and closely monitor order backlog.
• Record orders and customer information in internal systems and files.
• Serve as a backup for other Sales Operations Specialists when needed.