Room Controller intern

Brussels Hotels Association; Brussel Hoofdstad; Hybrid; EUR 6,700 - 8,900; Full time

Job summary

Brussels Marriott Hotel is seeking a Room Controller intern to ensure accuracy and integrity of the hotel’s room revenue, from reservation creation to guest departure and final settlement.

You will oversee room inventory, rates, deposits, guarantees, and revenue recognition across our reservation and property management systems, working with Reservations, Front Office, Revenue and Finance teams.

Qualifications

• Demonstrates meticulous attention to detail and accuracy in all tasks.
• Shows strong analytical and organizational abilities with numbers and data.
• Communicates clearly and works well within a team environment.
• Fluent in English; French language skills are a plus for this role.

Responsibilities

• Ensure reservations are correctly booked, priced and reflected in the PMS.
• Monitor rates, discounts, cancellations and no-shows to protect room revenue.
• Maintain accurate room inventory and availability and monitor potential overbooking situations.
• Reconcile reservations and verify deposits, guarantees, guest folios and revenue postings.
• Control advance payments and validate credit card guarantees.
• Identify discrepancies between reservation systems, channels and the PMS, and coordinate corrective actions.
• Monitor potentially fraudulent reservations and support the prevention of chargebacks.
• Work closely with operational and financial teams to ensure accurate and secure room revenue throughout the guest journey.
• This internship is ideal for someone who is detail-oriented, analytical and comfortable working across different systems, with a strong sense of accuracy and ownership.

Skills

Attention to detail

Analytical thinking

Organizational skills

Numerical proficiency

Communication skills

Teamwork

English fluency

French a plus

Job description

Brussels is a captivating city, with the Brussels Marriott Hotel steeped in a rich, diverse culture that has been evolving for more than 1,000 years. With its French & Flemish influences, famed institutions, museums and architectural marvels, it offers vast international appeal. Within walking distance of its most revered landmarks, including the Grand Place & the Mont des Arts, you'll find the Brussels Marriott Hotel. Set where an island once stood in a flowing river, this grand city center hotel now offers luxurious accommodations in a historic building. Here, vibrantly appointed guest rooms feature the plush new Marriott bed with down comforters, designer duvets and fluffier pillows to cradle you each night. From the large work desk, high-speed Internet keeps you connected. For dining, the new 'Midtown Grill' specializes in great steaks, chops & seafood. When an occasion calls for an exceptional setting, our 6,780 sq feet of function space is among the finest of First Class Full Service Hotels in Brussels.

As Room Controller intern, you play a key role in ensuring the accuracy and integrity of the hotel’s room revenue, from the creation of a reservation through to the guest’s departure and final account settlement.

You will oversee room inventory, rates, deposits, guarantees, billing instructions, commissions and revenue recognition across our reservation and property management systems.

Working closely with Reservations, Front Office, Revenue and Finance, you will help identify and prevent revenue leakage, rate discrepancies, unauthorized discounts, overbooking losses and accounting mismatches.

Your Key Responsibilities

• Ensure reservations are correctly booked, priced and reflected in the PMS.
• Monitor rates, discounts, rebates, cancellations and no-shows to protect room revenue.
• Maintain accurate room inventory and availability and monitor potential overbooking situations.
• Reconcile reservations and verify deposits, guarantees, guest folios and revenue postings.
• Control advance payments and validate credit card guarantees.
• Identify discrepancies between reservation systems, channels and the PMS, and coordinate corrective actions.
• Monitor potentially fraudulent reservations and support the prevention of chargebacks.
• Work closely with operational and financial teams to ensure accurate and secure room revenue throughout the guest journey.
• This internship is ideal for someone who is detail-oriented, analytical and comfortable working across different systems, with a strong sense of accuracy and ownership.

Type

Front Office

Stage

Contrat

Stage

Langue(s)

• Strong attention to detail and accuracy
• Good analytical and organizational skills
• Comfortable working with numbers and systems
• Proactive and solution-oriented mindset
• Good communication and teamwork skills
• Fluent in English; French is a strong asset
• Previous hotel experience is a plus, but not required