Reservation Intern

Standard Hotels; Brussel Hoofdstad; Hybrid; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Daily lunch at staff canteen

Worldwide Travel Discounts via The Std

Employee & Family Rates across The Std

Job summary

The Standard, Brussels is seeking a motivated Reservation Intern to support daily reservation activities and guest communications. You will assist in processing requests, drafting offers, and following up with customers to maximize satisfaction and efficiency within our city-center property.

Ideal candidates are organized, proactive, and fluent in French and English, with strong Microsoft Office skills. This internship offers exposure to revenue management processes in a design-focused hotel

Qualifications

• Mastery of Word, Excel, and Outlook.
• Organized and rigorous.
• Languages: French and English.

Responsibilities

• Process reservation requests
• Help and inform customers
• Draft offers
• Follow up with customers if necessary
• Collect and process modifications (e.g. cancellations) and find alternatives
• Compile and forward booking reports to other departments

Skills

Organized

Communication

Initiative

Creativity

Adaptability

Languages: French & English

Tools

Word

Excel

Outlook

Job description

Open since May 2025, The Standard, Brussels is the third property of the hotel brand in Europe.

Located in the city’s northern district, The Standard, Brussels brings to Belgium the brand’s philosophy, focused on design, culture and animation.

With 180 rooms (and 20 residences), this contemporary and brand new project offers many spaces designed to accommodate the emblematic day and night life of The Standard. A greenhouse on the ground floor invites guests and locals to discover the lobby lounge, restaurant and terrace. Upstairs, The Rooftop houses its own restaurant, bar and garden—a place that is set to become a must-see destination in the neighborhood. Throughout the building, additional public and private spaces are planned to host various events.

The Standard, Brussels welcomes a new generation of creative and dynamic customers, in perfect harmony with the spirit of the brand. In Brussels, the characteristic mix of The Standard—a hospitality that is at once playful, sophisticated and unexpected—will find its roots and resonance in the local culture.

The simple promise of The Standard is precisely that it has nothing standard.

Founded in 1999, the brand aims to push aesthetic boundaries and shake up conventions, while paying close attention to every detail, by getting involved in local communities, by offering a welcoming and inclusive environment for our teams and, of course, by guaranteeing our customers a simply unforgettable experience.

We are defined by our richness of personality, diversity of background and lifestyle and are now looking for a Reservation Intern who will embody our ‘Anything but Standard’ ethos.

SUMMARY OF INTERNSHIP

Strategically coordinate revenue management processes and procedures to maximize revenue from each hotel room.

MAIN TASKS AND RESPONSIBILITIES

• Process reservation requests
• Help and inform customers
• Draft offers
• Follow up with customers if necessary
• Collect and process modifications (e.g. cancellations) and find alternatives.
• Compile and forward booking reports to other departments, including arrival data (length of stay, number of rooms, means of payment, services requested, etc.).
• Manage and maintain group and individual inventory controls.
• Work with Revenue & Reservations Manager as required to ensure effective management of group inventory on a daily basis.
• Identify additional sales opportunities and implement campaigns to sell rooms.
• Develop, monitor and adjust sales and pricing strategies.
• Work with the Revenue Manager to implement new initiatives.
• Monitor key account production and identify trends.
• Recommend pricing and strategies to ensure better positioning of the hotel.
• Assist in the creation and maintenance of prices/promotions in the various systems (CRS, PMS and our website).
• Analyze strategies, room statistics and demand factors.
• Verify month-end reporting of room statistics and provide analysis of performance against forecasts and results of implemented strategies.
• Prepare market share statistics.
• Make recommendations for future strategies.
• Analyze demand and competitors.

SKILLS

• Mastery of computer and Web tools: Word, Excel, Outlook...
• Organized and rigorous
• Ability to listen, communicate and teach
• Initiative and creativity, pragmatic and methodical
• Open-mindedness and adaptability
• Intellectual curiosity
• Languages: French & English

Benefits Include

• Daily lunch at the staff canteen
• Worldwide Travel Discounts via The Standard Advantage platform
• Employee & Family Rates across all Standard and Bunkhouse properties
• Food & Beverages Discounts of 25%
• Social Committee with regular monthly social activities

We are looking forward to meeting motivated candidates who want to learn, contribute, and play a meaningful role within our team.