Remote Onboarding Leader – Logistics SaaS (Italian/Dutch)

Qargo; Oost-Vlaanderen; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Ownership and impact

Growth with Qargo

Flexible working environment

Job summary

Qargo TMS seeks a Customer Onboarding Manager to guide customers through the transition to Qargo, ensuring high user adoption and tangible operational impact. You will act as the bridge between customers and internal teams, delivering hands-on training and ongoing support.

This remote role in Belgium requires regular travel to customer sites and fluency in Dutch, Italian and English. You’ll collaborate with Sales, Product, and Engineering to continuously optimise the platform.

Qualifications

• Experience in transport or logistics or SaaS onboarding.
• Willingness to travel regularly within Belgium.
• Excellent communication to technical and non-technical audiences.
• Fluent in Dutch, Italian and English.

Responsibilities

• Guide customers through onboarding from kick-off to go-live and aftercare.
• Analyse current workflows and map to Qargo configuration.
• Configure the platform and deliver hands-on training.
• Act as main contact during implementation and ensure satisfaction.
• Support pre-sales with technical input during demos.
• Capture insights and collaborate with Sales/Product/Engineering to optimize the solution.
• Travel regularly across the country to meet customers.

Skills

Transport/logistics

SaaS onboarding

Self-starter

Communication skills

Customer focus

Proactive/organized

Multilingual Dutch/Italian/English

Job description

Qargo TMS seeks a Customer Onboarding Manager to guide customers through the transition to Qargo, ensuring high user adoption and tangible operational impact. You will act as the bridge between customers and internal teams, delivering hands-on training and ongoing support.

This remote role in Belgium requires regular travel to customer sites and fluency in Dutch, Italian and English. You’ll collaborate with Sales, Product, and Engineering to continuously optimise the platform.