Senior Contract Logistics Onboarding Lead (Europe)

Kuehne+Nagel; Beringen; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Kuehne+Nagel is seeking a senior Customer Onboarding Lead Project Manager to drive large-scale logistics transformation programs across Europe.

You will lead onboarding from initiation through go-live, coordinate cross-functional teams, and ensure delivery on time, within scope and budget. The role is based in the Kempen area (Belgium) or Milan, with up to 80% travel across Europe to support implementations, workshops and go-lives.

Qualifications

• 8-10 years of experience in project management, preferably within logistics, supply chain, warehousing, automation, or transportation environments.
• Proven experience managing large-scale onboarding, implementation, or transformation projects.
• Formal Project Management certification such as PMP (PMI), PRINCE2, or an equivalent qualification is required.
• Strong knowledge of project management methodologies, governance, risk management, and stakeholder management.
• Experience leading cross-functional and international project teams in a complex matrix organization.
• Strong financial and commercial acumen with experience managing project budgets, change requests, and project risks.
• Experience with WMS implementations, automation projects, systems migrations, warehouse start-ups, or operational transformations is highly desirable.
• Excellent communication, presentation, negotiation, and customer relationship management skills.
• Ability to work independently, influence senior stakeholders, and perform effectively under pressure and tight deadlines.
• Willingness to travel regularly, primarily within Europe, is essential for this role.
• Fluent English communication skills; additional European languages are considered a strong advantage.

Responsibilities

• Lead end-to-end onboarding and implementation projects, including large-scale and strategic customer programs.
• Serve as the primary point of contact and trusted advisor throughout the project lifecycle.
• Develop and manage comprehensive project plans, ensuring milestones and timelines are achieved.
• Drive project governance through regular status reporting, steering committee meetings, and executive stakeholder updates.
• Identify project risks and issues, develop mitigation plans, and proactively manage escalations.
• Manage project scope, change requests, and ensure alignment between customer expectations and deliverables.
• Lead cross-functional project teams including Operations, IT, Engineering, Automation, and Customer stakeholders.
• Coordinate and oversee system migrations, automation implementations, testing activities, and UAT.
• Manage implementation budgets and ensure delivery within approved cost parameters.
• Lead go-live activities, handover processes, and lessons learned reviews.

Skills

Project management

PM certification

Stakeholder mgmt

Budget mgmt

WMS implementations

Automation projects

Cross-functional teams

Communication skills

English fluency

Education

PM certification (PMP/Prince2)

Job description

Kuehne+Nagel is seeking a senior Customer Onboarding Lead Project Manager to drive large-scale logistics transformation programs across Europe.

You will lead onboarding from initiation through go-live, coordinate cross-functional teams, and ensure delivery on time, within scope and budget. The role is based in the Kempen area (Belgium) or Milan, with up to 80% travel across Europe to support implementations, workshops and go-lives.