Customer Onboarding Manager (BE)

Qargo; Oost-Vlaanderen; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Ownership and impact

Growth with Qargo

Flexible working environment

Job summary

Qargo TMS seeks a Customer Onboarding Manager to guide customers through the transition to Qargo, ensuring high user adoption and tangible operational impact. You will act as the bridge between customers and internal teams, delivering hands-on training and ongoing support.

This remote role in Belgium requires regular travel to customer sites and fluency in Dutch, Italian and English. You’ll collaborate with Sales, Product, and Engineering to continuously optimise the platform.

Qualifications

• Experience in transport or logistics or SaaS onboarding.
• Willingness to travel regularly within Belgium.
• Excellent communication to technical and non-technical audiences.
• Fluent in Dutch, Italian and English.

Responsibilities

• Guide customers through onboarding from kick-off to go-live and aftercare.
• Analyse current workflows and map to Qargo configuration.
• Configure the platform and deliver hands-on training.
• Act as main contact during implementation and ensure satisfaction.
• Support pre-sales with technical input during demos.
• Capture insights and collaborate with Sales/Product/Engineering to optimize the solution.
• Travel regularly across the country to meet customers.

Skills

Transport/logistics

SaaS onboarding

Self-starter

Communication skills

Customer focus

Proactive/organized

Multilingual Dutch/Italian/English

Job description

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in Ghent, London and Chicago, rapidly expanding across Europe and the US. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has built-in AI features that automate lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

About the Role

As Customer Onboarding Manager, you’ll guide our customers step by step in switching from their current way of working to Qargo, ensuring a smooth transition, strong user adoption, and real impact on their daily operations.

You’ll be their trusted advisor, helping them optimise their workflows while acting as the bridge between customers and our internal teams.

This is a remote role based in Belgium, with regular (weekly) travel to customers across the country. Full professional proficiency in Italian is required.

Key Responsibilities

• Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare.
• Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup.
• Configure the platform and deliver hands‑on training to our customers so they can confidently work in Qargo from day one.
• Act as the main point of contact during implementation. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform.
• Support pre‑sales by analysing potential client needs and providing technical input during demos.
• Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution.
• Travel regularly across the country to meet customers.

Skills & Experience

• An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS.
• Or experience implementing complex SaaS solutions and an interest in logistics operations.
• A self‑starter who takes initiative and enjoys variety in their work.
• Strong communication skills with both technical and non-technical audiences.
• Customer‑focused and passionate about delivering the best possible customer experience.
• Proactive, organised, and flexible, thriving in a fast‑paced, scaling environment.
• Fluent in Dutch, Italian and English (both written and spoken).
• While this is a remote role, regular travel within Belgium is required. Therefore, a valid driver’s license is needed for customer visits.

What We Offer

• A competitive salary package.
• A role with real responsibility, ownership, and impact.
• The chance to be part of our Dream Team, with opportunities to grow alongside Qargo as we expand across Europe.
• A flexible and trust‑based working environment.