Remote Field Chromatography Specialist – Customer Consultant

Sartorius Stedim Belgium S.A.; Belgique; Remote; EUR 60,000 - 90,000; Full time

Job summary

Sartorius is seeking a Field Application Specialist - Chromatography to provide application expertise and technical support across the customer lifecycle. This field-based role is home-office based in Belgium with frequent travel to support our customers.

You will translate processing requirements into product and workflow recommendations, design and document trials, train customers, troubleshoot issues and share findings with Product Management to help advance chromatography and downstream

Qualifications

• Master’s degree in Life Sciences, Biotechnology, Engineering or related field, or equivalent demonstrated professional experience.
• 3+ years of application support, technical support, field application, laboratory, process development or related customer-facing experience in life sciences.
• In-depth knowledge of chromatography and downstream purification technologies, applications and customer workflows.
• Ability to troubleshoot technical and application-related issues in customer environments.
• Hands-on capability for demos, trials, evaluations and customer training with documented findings and recommendations.
• Ability to collaborate across Sales, Product Management, Quality and other cross-functional stakeholders.
• Customer orientation with the ability to translate needs into effective application solutions.
• Strong communication and presentation skills.
• Willingness to travel more than 50%.
• Fluent in English and French.

Responsibilities

• Support customer evaluations, application assessments and technical consultations by translating process requirements into product and workflow recommendations.
• Execute application trials, validations, proof-of-concept activities and customer training by designing and documenting customer-specific evaluation plans.
• Resolve technical inquiries, application challenges and product performance issues by troubleshooting customer processes and coordinating corrective actions.
• Provide application expertise throughout opportunity development by contributing technical insights and solution recommendations for customer use cases.
• Capture customer feedback and competitive intelligence to influence portfolio enhancements.

Skills

Communication skills

Presentation skills

Customer orientation

Team collaboration

Willingness to travel

Education

Master’s degree or equivalent

Job description

Sartorius is seeking a Field Application Specialist - Chromatography to provide application expertise and technical support across the customer lifecycle. This field-based role is home-office based in Belgium with frequent travel to support our customers.

You will translate processing requirements into product and workflow recommendations, design and document trials, train customers, troubleshoot issues and share findings with Product Management to help advance chromatography and downstream