Field Application Specialist - Chromatography (F/M)

Sartorius Stedim Belgium S.A.; Belgique; Remote; EUR 60,000 - 90,000; Full time

Job summary

Sartorius is seeking a Field Application Specialist - Chromatography to provide application expertise and technical support across the customer lifecycle. This field-based role is home-office based in Belgium with frequent travel to support our customers.

You will translate processing requirements into product and workflow recommendations, design and document trials, train customers, troubleshoot issues and share findings with Product Management to help advance chromatography and downstream

Qualifications

• Master’s degree in Life Sciences, Biotechnology, Engineering or related field, or equivalent demonstrated professional experience.
• 3+ years of application support, technical support, field application, laboratory, process development or related customer-facing experience in life sciences.
• In-depth knowledge of chromatography and downstream purification technologies, applications and customer workflows.
• Ability to troubleshoot technical and application-related issues in customer environments.
• Hands-on capability for demos, trials, evaluations and customer training with documented findings and recommendations.
• Ability to collaborate across Sales, Product Management, Quality and other cross-functional stakeholders.
• Customer orientation with the ability to translate needs into effective application solutions.
• Strong communication and presentation skills.
• Willingness to travel more than 50%.
• Fluent in English and French.

Responsibilities

• Support customer evaluations, application assessments and technical consultations by translating process requirements into product and workflow recommendations.
• Execute application trials, validations, proof-of-concept activities and customer training by designing and documenting customer-specific evaluation plans.
• Resolve technical inquiries, application challenges and product performance issues by troubleshooting customer processes and coordinating corrective actions.
• Provide application expertise throughout opportunity development by contributing technical insights and solution recommendations for customer use cases.
• Capture customer feedback and competitive intelligence to influence portfolio enhancements.

Skills

Communication skills

Presentation skills

Customer orientation

Team collaboration

Willingness to travel

Education

Master’s degree or equivalent

Job description

Join our Separation Technology team as a Field Application Specialist - Chromatography (F/M) and play a key role in providing application expertise, technical consultation and customer-facing product support across the customer lifecycle. By supporting the successful application of our chromatography and downstream purification solutions within customer processes, you will contribute to better health for more people. This field-based position is home-office based in Belgium and involves frequent travel to support our customers.

Your Responsibilities

Support customer evaluations, application assessments and technical consultations by translating process requirements into appropriate product and workflow recommendations to accelerate product adoption Execute application trials, validations, proof-of-concept activities and customer training by designing, coordinating and documenting customer-specific evaluation and onboarding plans and outcomes to increase implementation success rates Resolve technical inquiries, application challenges and product performance issues by troubleshooting customer processes and coordinating corrective actions with relevant functions to protect customer productivity Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning and solution recommendations for customer use cases to improve the technical suitability of proposed solutions Capture customer feedback, application trends and competitive intelligence by analyzing field observations, trial outcomes and product usage patterns and sharing actionable recommendations with Product Management and relevant stakeholders to influence portfolio enhancements

What will convince us

Master’s degree in Life Sciences, Biotechnology, Engineering or a related field, or equivalent demonstrated professional experience 3+ years of application support, technical support, field application, laboratory, process development or related customer-facing experience in the life sciences industry In-depth knowledge of chromatography and downstream purification technologies, applications and associated customer workflows Ability to troubleshoot technical and application-related issues in customer environments Hands-on technical capability, including demos, trials, evaluations and customer training activities, with the ability to document application findings, trial outcomes and technical recommendations in a structured manner Ability to collaborate effectively across Sales, Product Management, Quality and other cross-functional stakeholders in a matrix organization Customer orientation with the ability to understand customer needs and translate them into effective application solutions Strong communication and presentation skills, with the ability to articulate technical value to diverse stakeholders Willingness to travel more than 50%, as this role is heavily focused on external customers Fluent in English and French

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution.