Remote Chromatography Field Specialist

The Automation Partnership (Cambridge); Belgique; Remote; EUR 55,000 - 90,000; Full time

Job summary

Sartorius is seeking a Field Application Specialist - Chromatography (F/M) to provide application expertise and technical consultation across the customer lifecycle. This home-office based role in Belgium includes frequent travel to support customer processes and product deployment.

You will conduct evaluations, trials and training, troubleshoot technical issues, and coordinate with Sales, Product Management and Quality to ensure successful implementation of chromatography and downstream

Qualifications

• Master's degree in Life Sciences, Biotechnology, Engineering or a related field, or equivalent demonstrated professional experience.
• 3+ years of application support, technical support, field application, laboratory, process development or related customer-facing experience in the life sciences industry.
• In-depth knowledge of chromatography and downstream purification technologies, applications and associated customer workflows.
• Ability to troubleshoot technical and application-related issues in customer environments.
• Hands-on technical capability, including demos, trials, evaluations and customer training activities, with the ability to document application findings, trial outcomes and technical recommendations in a structured manner.
• Ability to collaborate effectively across Sales, Product Management, Quality and other cross-functional stakeholders in a matrix organization.
• Customer orientation with the ability to understand customer needs and translate them into effective application solutions.
• Strong communication and presentation skills, with the ability to articulate technical value to diverse stakeholders.
• Willingness to travel more than 50%, as this role is heavily focused on external customers.
• Fluent in English and French

Responsibilities

• Support customer evaluations, application assessments and technical consultations by translating process requirements into appropriate product and workflow recommendations to accelerate product adoption
• Execute application trials, validations, proof-of-concept activities and customer training by designing, coordinating and documenting customer-specific evaluation and onboarding plans and outcomes to increase implementation success rates
• Resolve technical inquiries, application challenges and product performance issues by troubleshooting customer processes and coordinating corrective actions with relevant functions to protect customer productivity
• Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning and solution recommendations for customer use cases to improve the technical suitability of proposed solutions
• Capture customer feedback, application trends and competitive intelligence by analyzing field observations, trial outcomes and product usage patterns and sharing actionable recommendations with Product Management and relevant stakeholders to influence portfolio enhancements

Skills

Chromatography knowledge

Customer-facing experience

Strong communication skills

Troubleshooting

Cross-functional collaboration

Travel readiness

Education

Master's degree in Life Sciences or related field

Job description

Sartorius is seeking a Field Application Specialist - Chromatography (F/M) to provide application expertise and technical consultation across the customer lifecycle. This home-office based role in Belgium includes frequent travel to support customer processes and product deployment.

You will conduct evaluations, trials and training, troubleshoot technical issues, and coordinate with Sales, Product Management and Quality to ensure successful implementation of chromatography and downstream