Remote Customer Support Consultant — Bilingual FR/EN

SupportYourApp; Luxemburg; Remote; EUR 18,000 - 31,000; Full time

Benefits offered by this job

Flexible schedule

Remote work cooperation

Inclusive international environment

USD compensation

Referral rewards

Job summary

SupportYourApp is seeking a Customer Support Consultant to deliver top-tier customer support across emails, chats, and calls, while following internal SOPs and collaborating with product and engineering teams. You will manage sensitive data securely and uphold high customer happiness standards.

The role requires fluency in French and English (C1+), 6–12 months in customer support, and a proactive, responsible attitude. A reliable home office setup is expected to ensure seamless connectivity.

Qualifications

• Fluency in French and English (C1 or higher), both spoken and written.
• At least 6–12 months of experience in customer support.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.
• Reliable home office setup: PC with 8GB RAM and stable internet (≥50 Mbps download, ≥40 Mbps upload).

Responsibilities

• Deliver outstanding customer support via emails, chats, and calls.
• Follow internal procedures and SOPs.
• Collaborate with internal teams to ensure efficient issue resolution.
• Handle sensitive customer data with care and security.
• Apply best-in-class customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

Fluent in French and English

Customer support experience

Analytical thinking

Job description

SupportYourApp is seeking a Customer Support Consultant to deliver top-tier customer support across emails, chats, and calls, while following internal SOPs and collaborating with product and engineering teams. You will manage sensitive data securely and uphold high customer happiness standards.

The role requires fluency in French and English (C1+), 6–12 months in customer support, and a proactive, responsible attitude. A reliable home office setup is expected to ensure seamless connectivity.