Remote Bilingual Support Consultant (French/English)

SupportYourApp, Inc.; Brussel Hoofdstad; Remote; EUR 38,000 - 57,000; Full time

Benefits offered by this job

Flexible schedule

Remote cooperation

Inclusive international environment

USD compensation

Referral rewards

Work-life balance

Development opportunities

Trust-based culture

No time-tracking

Job summary

SupportYourApp, Inc. is recruiting a Customer Support Consultant to join a multicultural, multilingual team working from home. You will deliver service across emails, chats and calls, follow SOPs, and collaborate with internal teams to resolve issues while maintaining data security.

The role requires fluent French and English (C1+), 6–12 months in customer support, strong analytical skills, a proactive attitude, and reliable hardware and internet. Remote cooperation is supported.

Qualifications

• Fluency in French and English (C1 or higher), both spoken and written.
• At least 6-12 months of experience in customer support.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.
• Personal computer (at least 8Gb RAM) with a stable internet connection (min 50 Mbps download and 40 Mbps upload).

Responsibilities

• Deliver outstanding customer support via emails, chats and calls.
• Follow internal procedures and SOPs.
• Collaborate with internal teams to ensure efficient issue resolution.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain understanding of client solutions and meet KPIs.
• Communicate with developers and cross-functional specialists.

Skills

French & English (C1+)

Customer support experience

Analytical thinking

Proactive attitude

Stable internet & PC

Job description

SupportYourApp, Inc. is recruiting a Customer Support Consultant to join a multicultural, multilingual team working from home. You will deliver service across emails, chats and calls, follow SOPs, and collaborate with internal teams to resolve issues while maintaining data security.

The role requires fluent French and English (C1+), 6–12 months in customer support, strong analytical skills, a proactive attitude, and reliable hardware and internet. Remote cooperation is supported.