(fluent English & French) Customer Support Consultant (Remote)

SupportYourApp; Luxemburg; Remote; EUR 18,000 - 31,000; Full time

Benefits offered by this job

Flexible schedule

Remote work cooperation

Inclusive international environment

USD compensation

Referral rewards

Job summary

SupportYourApp is seeking a Customer Support Consultant to deliver top-tier customer support across emails, chats, and calls, while following internal SOPs and collaborating with product and engineering teams. You will manage sensitive data securely and uphold high customer happiness standards.

The role requires fluency in French and English (C1+), 6–12 months in customer support, and a proactive, responsible attitude. A reliable home office setup is expected to ensure seamless connectivity.

Qualifications

• Fluency in French and English (C1 or higher), both spoken and written.
• At least 6–12 months of experience in customer support.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.
• Reliable home office setup: PC with 8GB RAM and stable internet (≥50 Mbps download, ≥40 Mbps upload).

Responsibilities

• Deliver outstanding customer support via emails, chats, and calls.
• Follow internal procedures and SOPs.
• Collaborate with internal teams to ensure efficient issue resolution.
• Handle sensitive customer data with care and security.
• Apply best-in-class customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

Fluent in French and English

Customer support experience

Analytical thinking

Job description

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

• Deliver outstanding customer support via emails, chats and calls;


• Follow internal procedures and SOPs;


• Collaborate with internal teams to ensure efficient issue resolution;


• Handle sensitive customer data with care and security;


• Apply the latest and greatest customer happiness practices;


• Maintain deep understanding of client solutions and meetKPI;


• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Fluency in French and English (C1 or higher), both spoken and written;


• At least 6-12 months of experience in customer support;


• Strong analytical thinking and research skills;


• Positive, proactive and responsible attitude;


• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).

Benefits:

• Flexible schedule;


• Opportunity to cooperate fully remotely;


• Inclusive international environment;


• Compensation in USD;


• Rewards for referring friends;


• Balance between project workload and personal time, but also -internal health policy;


• Responsive leadership interested in your development and long-lasting cooperation;


• Greenhouse conditions for self-development;


• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.