Regional Client Relations Specialist – Benelux & Nordics

Hermès; Oudergem; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Hermès is seeking a Client Relations Agent to join their team in Brussels. This role centers on providing exceptional customer service for the Benelux-Nordics region through various digital channels. The ideal candidate will have experience in customer-focused roles, exhibit empathy, and possess strong communication skills in Swedish and English.

The position involves advising customers, managing relationships, and ensuring a seamless omnichannel experience. Hermès cultivates a collaborative work environment and values teamwork, making it essential for candidates to demonstrate strong interpersonal skills.

Availability from February 2027 is required for the successful opening of the Client Relations Center.

Qualifications

• Experience in hotel, retail, or e-commerce sectors preferred.
• Ability to work under pressure and manage conflicts.
• Interest in bespoke solutions.

Responsabilités

• Act as the main point of contact for customers via digital channels.
• Ensure high-quality relationships with customers and stores.
• Provide comprehensive product information and assist with procedures.

Connaissances

Customer service

Communication skills in Swedish and English

Empathy

Organizational skills

Stress management

Interpersonal skills

Outils

Software applications proficiency

Description du poste

Hermès is seeking a Client Relations Agent to join their team in Brussels. This role centers on providing exceptional customer service for the Benelux-Nordics region through various digital channels. The ideal candidate will have experience in customer-focused roles, exhibit empathy, and possess strong communication skills in Swedish and English.

The position involves advising customers, managing relationships, and ensuring a seamless omnichannel experience. Hermès cultivates a collaborative work environment and values teamwork, making it essential for candidates to demonstrate strong interpersonal skills.

Availability from February 2027 is required for the successful opening of the Client Relations Center.