Client Relations Agent (Fluent in Danish and English)

Hermès; Oudergem; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

Hermès is looking for a Client Relations Agent based in Brussels to ensure customer satisfaction across the Benelux-Nordics. You will serve as the main contact for customers, providing a seamless omnichannel experience and comprehensive product information.

The ideal candidate has experience in customer service and excels in communication, particularly in Danish and English. Strong interpersonal skills and team collaboration are essential, along with the ability to manage stress effectively.

This role requires availability from February 2027 for the opening of the Client Relations Center in March 2027.

Qualifications

• Experience in hotel, retail, or e-commerce sectors.
• Ability to interact with an international clientele.
• Proficiency in Danish and English.

Responsabilités

• Act as a point of contact for customers via multiple channels.
• Advise customers on product information and procedures.
• Ensure quality relationships with customers and stores.

Connaissances

Customer service orientation

Strong communication skills

Empathy

Teamwork

Analytical skills

Description du poste

Mission

As a Client Relations Agent, you will act as a representative of Hermès, dedicating yourself entirely to ensuring the satisfaction of our customers. You will be responsible for the Benelux‑Nordics countries. Our friendly working environment fosters a collegial management style based on collaboration, team spirit and mutual support.

Daily Life

In a multilingual and multitasking environment, you will be the main point of contact for end customers who wish to get in touch with our stores via email, telephone or other digital channels.

• As part of our headquarters in Brussels, you will advise customers by telephone and via digital channels, providing them with a high‑quality and seamless omnichannel experience.
• You will ensure the quality of our relationships with our customers, as well as with our stores, in line with our service philosophy.
• You will provide comprehensive product information (features, availability, reservations, etc.) and other useful details.
• You will explain our procedures (purchases, returns, exchanges) and ensure follow‑up with the relevant store.

Qualifications & Attributes

• You have experience in the hotel, retail or e‑commerce sector. Experience in dealing directly with a sophisticated and international clientele would be an advantage.
• You are empathetic and friendly, have a strong sense of customer service and put the customer at the heart of everything you do.
• You are interested in bespoke solutions and possess strong interpersonal skills as well as excellent verbal and written communication skills in Danish and English.
• You are organized and able to set priorities.
• You are assertive, analytical, self‑reliant and have excellent stress and conflict management skills.
• You value teamwork and are an excellent team player.
• You demonstrate proficiency in using a variety of software applications and are able to work with multiple programs simultaneously.
• You are available from February 2027, to ensure a smooth opening of the Client Relations Center on 1st of March 2027.

A creator, artisan and seller of high‑quality objects since 1837, Hermès is an independent, family‑owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know‑how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.