Luxury Client Relations Specialist - Benelux & Nordics

Hermès; Brussel Hoofdstad; Presencial; EUR 36.000 - 48.000; Jornada completa

Descripción de la vacante

Hermès in Brussels is seeking a Client Relations Agent to serve the Benelux-Nordics market, delivering a high-quality customer experience across channels. You will be the main point of contact for end customers seeking assistance with stores via email, phone or digital channels.

You'll advise customers on products, availability, purchases, returns, and exchanges while maintaining strong relationships with stores.

Formación

• Experience in the hotel, retail or e-commerce sector.
• Empathetic and friendly with a strong sense of customer service.
• Excellent interpersonal and written/verbal communication skills in Danish and English.
• Organized and able to set priorities.
• Assertive, analytical, self-reliant with strong stress and conflict management.
• Value teamwork and being a strong team player.
• Proficient in using a variety of software applications and multitasking.
• Available from February 2027 to support the opening of the Client Relations Center on 1 March 2027.

Responsabilidades

• Advise customers by telephone and via digital channels, providing a high-quality, seamless experience.
• Maintain the quality of relationships with customers and stores in line with service philosophy.
• Provide comprehensive product information (features, availability, reservations) and other useful details.
• Explain procedures (purchases, returns, exchanges) and ensure follow-up with the relevant store.

Descripción del empleo

Hermès in Brussels is seeking a Client Relations Agent to serve the Benelux-Nordics market, delivering a high-quality customer experience across channels. You will be the main point of contact for end customers seeking assistance with stores via email, phone or digital channels.

You'll advise customers on products, availability, purchases, returns, and exchanges while maintaining strong relationships with stores.