Multilingual Client Relations Specialist (Benelux & Nordics)

Hermès; Brussel Hoofdstad; Vor Ort; EUR 36.000 - 48.000; Vollzeit

Zusammenfassung

Hermès in Brussels is seeking a Client Relations Agent to support Benelux-Nordics, handling customer inquiries via phone and digital channels with a focus on luxury service. You will ensure strong relationships with customers and stores, provide detailed product information, and explain purchasing procedures.

The role requires multilingual communication and collaboration in a fast-paced environment. Successful candidates will have experience in hotel, retail, or e-commerce, excellent customer

Qualifikationen

• Experience in hotel, retail or e-commerce; international clientele preferred.
• Empathetic, friendly with strong customer service orientation.
• Fluent in English and either Norwegian or Swedish; strong written and verbal skills.
• Well organized with ability to set priorities.
• Assertive, analytical, autonomous with stress and conflict management.
• Team player who collaborates effectively.
• Proficient with multiple software programs and tools.
• Available from February 2027 for a March 1, 2027 opening.

Aufgaben

• Advise customers by telephone and digital channels with high-quality service.
• Maintain quality relationships with customers and stores per service philosophy.
• Provide product information (features, availability, reservations) and details.
• Explain procedures (purchases, returns, exchanges) and follow up with stores.

Kenntnisse

Multilingual communication

Customer service

Communication

CRM software

Tools

CRM software

Jobbeschreibung

Hermès in Brussels is seeking a Client Relations Agent to support Benelux-Nordics, handling customer inquiries via phone and digital channels with a focus on luxury service. You will ensure strong relationships with customers and stores, provide detailed product information, and explain purchasing procedures.

The role requires multilingual communication and collaboration in a fast-paced environment. Successful candidates will have experience in hotel, retail, or e-commerce, excellent customer