Multilingual Client Relations Specialist - Benelux & Nordics

Hermès; Oudergem; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

Hermès is looking for a Client Relations Agent based in Brussels to ensure customer satisfaction across the Benelux-Nordics. You will serve as the main contact for customers, providing a seamless omnichannel experience and comprehensive product information.

The ideal candidate has experience in customer service and excels in communication, particularly in Danish and English. Strong interpersonal skills and team collaboration are essential, along with the ability to manage stress effectively.

This role requires availability from February 2027 for the opening of the Client Relations Center in March 2027.

Qualifications

• Experience in hotel, retail, or e-commerce sectors.
• Ability to interact with an international clientele.
• Proficiency in Danish and English.

Responsabilités

• Act as a point of contact for customers via multiple channels.
• Advise customers on product information and procedures.
• Ensure quality relationships with customers and stores.

Connaissances

Customer service orientation

Strong communication skills

Empathy

Teamwork

Analytical skills

Description du poste

Hermès is looking for a Client Relations Agent based in Brussels to ensure customer satisfaction across the Benelux-Nordics. You will serve as the main contact for customers, providing a seamless omnichannel experience and comprehensive product information.

The ideal candidate has experience in customer service and excels in communication, particularly in Danish and English. Strong interpersonal skills and team collaboration are essential, along with the ability to manage stress effectively.

This role requires availability from February 2027 for the opening of the Client Relations Center in March 2027.