Client Relations Agent (Fluent in Dutch and English)

Hermès; Brussel Hoofdstad; On-site; EUR 32,000 - 45,000; Full time

Job summary

Hermès is seeking a Client Relations Agent at our Brussels headquarters to ensure a seamless, high-quality experience for customers across the Benelux-Nordics region. You will handle inquiries via email, phone and digital channels, advising on products, availability and service procedures.

You will work in a multilingual environment, collaborating with stores and teams to maintain exceptional customer relationships and a flawless service ethos.

Qualifications

• Experience in hotel, retail or e-commerce sector.
• Empathetic, friendly and customer-focused.
• Fluent written and spoken Dutch and English.
• Organized and able to set priorities.
• Assertive, analytical, self-reliant with strong stress/conflict management.
• Team player and collaborative mindset.
• Proficient with multiple software applications.
• Available from February 2027 for the March 1, 2027 opening.

Responsibilities

• Main point of contact for end customers via email, telephone or other channels.
• Advise customers by phone and digital channels, delivering high-quality service.
• Maintain quality relationships with customers and stores in line with service philosophy.
• Provide comprehensive product information (features, availability, reservations, etc.).
• Explain procedures (purchases, returns, exchanges) and follow up with the relevant store.

Skills

Customer service

Interpersonal skills

Teamwork

Stress management

Multilingual (Dutch & English)

Software proficiency

Adaptability

Tools

CRM software

MS Office

Job description

What will your mission be?

As a Client Relations Agent, you will act as a representative of Hermès, dedicating yourself entirely to ensuring the satisfaction of our customers. You will be responsible for the Benelux-Nordics countries. Our friendly working environment fosters a collegial management style based on collaboration, team spirit and mutual support.

What will your daily life be like?

In a multilingual and multitasking environment, you will be the main point of contact for end customers who wish to get in touch with our stores via email, telephone or other digital channels.

• As part of our headquarters in Brussels, you will advise customers by telephone and via digital channels, providing them with a high-quality and seamless experience.
• You will ensure the quality of our relationships with our customers, as well as with our stores, in line with our service philosophy.
• You will provide comprehensive product information (features, availability, reservations, etc.) and other useful details.
• You will explain our procedures (purchases, returns, exchanges) and ensure follow-up with the relevant store.

What do you need to succeed with us?

• You have experience in the hotel, retail or e-commerce sector. Experience in dealing directly with a sophisticated and international clientele would be an advantage.
• You are empathetic and friendly, have a strong sense of customer service and put the customer at the heart of everything you do.
• You are interested in bespoke solutions and possess strong interpersonal skills as well as excellent verbal and written communication skills in Dutch and English.
• You are organized and able to set priorities.
• You are assertive, analytical, self-reliant and have excellent stress and conflict management skills.
• You value teamwork and are an excellent team player.
• You demonstrate proficiency in using a variety of software applications and are able to work with multiple programs simultaneously.
• You are available from February 2027, to ensure a smooth opening of the Client Relations Center on 1st of March 2027

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.