Client Relations Specialist — Benelux & Nordics

Hermès; Brussel Hoofdstad; Presencial; EUR 32.000 - 45.000; Jornada completa

Descripción de la vacante

Hermès is seeking a Client Relations Agent at our Brussels headquarters to ensure a seamless, high-quality experience for customers across the Benelux-Nordics region. You will handle inquiries via email, phone and digital channels, advising on products, availability and service procedures.

You will work in a multilingual environment, collaborating with stores and teams to maintain exceptional customer relationships and a flawless service ethos.

Formación

• Experience in hotel, retail or e-commerce sector.
• Empathetic, friendly and customer-focused.
• Fluent written and spoken Dutch and English.
• Organized and able to set priorities.
• Assertive, analytical, self-reliant with strong stress/conflict management.
• Team player and collaborative mindset.
• Proficient with multiple software applications.
• Available from February 2027 for the March 1, 2027 opening.

Responsabilidades

• Main point of contact for end customers via email, telephone or other channels.
• Advise customers by phone and digital channels, delivering high-quality service.
• Maintain quality relationships with customers and stores in line with service philosophy.
• Provide comprehensive product information (features, availability, reservations, etc.).
• Explain procedures (purchases, returns, exchanges) and follow up with the relevant store.

Conocimientos

Customer service

Interpersonal skills

Teamwork

Stress management

Multilingual (Dutch & English)

Software proficiency

Adaptability

Herramientas

CRM software

MS Office

Descripción del empleo

Hermès is seeking a Client Relations Agent at our Brussels headquarters to ensure a seamless, high-quality experience for customers across the Benelux-Nordics region. You will handle inquiries via email, phone and digital channels, advising on products, availability and service procedures.

You will work in a multilingual environment, collaborating with stores and teams to maintain exceptional customer relationships and a flawless service ethos.