Public Sector Customer Success & Onboarding – Brussels

Malt; Brussel Hoofdstad; Hybride; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Stock options

Mobility budget

Lunch vouchers 8€ per day

Home office allowance 160€

Premium healthcare coverage

Résumé du poste

Malt, based in Brussels, is seeking a Customer Onboarding & Success Manager for the Public Sector to oversee contract execution and client service for a key European client. You will coordinate onboarding, ensure compliance with strict processes, and act as the main operational contact for freelances deployed under the framework agreement.

You will collaborate with AMs, manage renewals, optimize processes, and drive client autonomy through live demos and platform training.

Qualifications

• 5 years in operational contract management, complex customer support or project coordination.
• Experience in Belgian public ecosystem or large-account subcontractor is a strong asset.
• Administrative rigor, compliance-focused, and structured workflows.

Responsabilités

• Manage validation of quotes and activity reports (CRA) for non-autonomous clients and ensure PO uploads for invoicing.
• Anticipate project end dates and support renewals to secure business continuity.
• Serve as main point of contact for client requests and escalate to internal teams as needed.
• Act as expert on contracts (SLAs, penalties) and internal PO workflows to ensure contractual compliance.
• Promote platform benefits and conduct live demos to train clients on operations.
• Collaborate with Account Managers on renewals and PO management to drive growth.
• Identify operational pain points and work with Business Ops and Product to deploy automation.

Connaissances

Contract management

Client support

Project coordination

Renewals

PO management

Gsheet/Excel

Outils

CRM tools

Description du poste

Malt, based in Brussels, is seeking a Customer Onboarding & Success Manager for the Public Sector to oversee contract execution and client service for a key European client. You will coordinate onboarding, ensure compliance with strict processes, and act as the main operational contact for freelances deployed under the framework agreement.

You will collaborate with AMs, manage renewals, optimize processes, and drive client autonomy through live demos and platform training.