Bilingual SaaS Customer Success Manager

Jobtailor; Brussel; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Jobtailor in Brussels is seeking a Customer Success Manager to manage a portfolio of accounts and drive value realization. You will communicate proactively, develop tailored success plans, and coordinate enablement and onboarding activities.

The role emphasizes strong data interpretation, stakeholder engagement, and renewal negotiations in a SaaS setting, with opportunities to expand within strategic accounts.

Qualifications

• Experience in a customer-facing role with multi-account management.
• Ability to interpret customer data, identify trends, and translate insights into plans.
• Comfort engaging with senior stakeholders including CFOs and VPs.
• Excellent organizational and time management skills.
• Fluent in English and French; professional proficiency in additional languages is a plus.

Responsabilités

• Serve as the primary point of contact for an assigned book of customer accounts.
• Build trust through consistent, responsive, and proactive communication.
• Develop and execute tailored success plans to drive adoption and value realization.
• Provide enablement, onboarding support, targeted training, and advocacy initiatives.
• Monitor customer health signals and re-engage less-engaged accounts.
• Partner with Professional Services, Product Adoption, and Customer Sales.
• Lead renewal conversations, handle objections, and secure and grow the book of business.
• Analyze customer data and usage trends to identify gaps and recommend improvements.
• Share structured customer feedback with Product, Marketing, and Leadership teams.
• Identify training, support, and expansion opportunities aligned with customer goals.

Connaissances

Data analysis

Account management

SaaS experience

Stakeholder management

Bilingual communication

Time management

Outils

CRM Tools

Customer Success Platforms

AI Tools

CPM Platforms

FP&A Platforms

ERP Platforms

Description du poste

Jobtailor in Brussels is seeking a Customer Success Manager to manage a portfolio of accounts and drive value realization. You will communicate proactively, develop tailored success plans, and coordinate enablement and onboarding activities.

The role emphasizes strong data interpretation, stakeholder engagement, and renewal negotiations in a SaaS setting, with opportunities to expand within strategic accounts.