Hybrid Brussels Account Manager Growth & Retention

European Movement International; Brussel; Hybride; EUR 50 000 - 55 000; Plein temps

Résumé du poste

contexte is seeking an Account Manager in Brussels to oversee a portfolio of customer accounts, drive onboarding, training, renewals, and growth. You will be the main contact, understand customer needs, and deliver tailored solutions while maintaining strong relationships and satisfaction.

You will manage contract renewals, support business development, and coordinate projects with internal teams to ensure timely delivery and successful outcomes in a Brussels-focused market.

Qualifications

• 3- to 5-year higher education degree in business, marketing, or communications.
• Minimum of 3 years of account management experience, preferably in media.
• Minimum of 2 years of sales experience is required.
• Knowledge of Brussels PA environment is a real advantage.
• Proficiency with CRM tools and Notion; Salesforce is a plus.

Responsabilités

• Onboard and train new customers transferred from Account Executives.
• Maintain and build strong relationships with existing customers.
• Understand customer needs and objectives to recommend and build suitable solutions.
• Provide regular and personalized account monitoring and reporting.
• Ensure customer satisfaction and manage expectations throughout projects.
• Address and resolve customer inquiries and renewals; participate in contract renewal terms.
• Support business development, create account maps, and identify cross-selling/up-selling opportunities.
• Coordinate projects across editorial, product, marketing, and communications teams.
• Collaborate with Sales, CSO, and internal teams to improve offerings based on feedback.

Connaissances

Account management

Client relationships

CRM tools

Formation

Bachelor's degree in Business/Marketing/Communications

Outils

Notion

Salesforce

Description du poste

contexte is seeking an Account Manager in Brussels to oversee a portfolio of customer accounts, drive onboarding, training, renewals, and growth. You will be the main contact, understand customer needs, and deliver tailored solutions while maintaining strong relationships and satisfaction.

You will manage contract renewals, support business development, and coordinate projects with internal teams to ensure timely delivery and successful outcomes in a Brussels-focused market.