Production Administrator

Axis Group; Brussel Hoofdstad; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Flexible working hours

Work from home two days a week

Potential bonus for subscriptions

Team-based environment

Job summary

Axis Group is seeking a Contact Center Advisor to engage with customers, advise prospects, and support clients with personalized service. The role offers flexible hours and the option to work from home, with a focus on growth in the financial and insurance sectors.

You will handle daily calls, respond to emails, and schedule appointments while collaborating with a small sales team to expand the client base.

Qualifications

• Experience in a commercial or sales role within the financial or insurance sector is preferred.
• Knowledge of pensions is advantageous.
• Fluent in Dutch and possesses a good command of French.
• Strong communication skills and a customer-focused attitude.
• Ability to work well in a team and be versatile in a multifaceted role.

Responsibilities

• Handle 5–10 incoming calls and 20–40 outgoing calls per day.
• Advise prospects and support customers with personalized attention.
• Sell new subscriptions and provide guidance and follow-up to clients.
• Schedule appointments and respond to emails as part of the sales process.
• Collaborate with two sales colleagues to grow the region and contribute to overall success.

Skills

Sales experience

Financial sector knowledge

Pensions knowledge

Dutch language

French language

Communication skills

Team player

Education

High school diploma

Job description

Are you a natural-born sales consultant with a passion for customer interaction? Join our team as a Contact Center Advisor! In this versatile role, you'll expand our offerings to various customer groups, advise prospects, and support customers with personalized attention. You'll enjoy flexible working hours and the option to work from home. Collaborate with a close-knit team and grow within a dynamic organization where your input matters. Do you have experience in the financial or insurance sector?

• You will expand the PLCI offering to a more diverse customer base, including self-employed professionals such as architects, attorneys, accountants, and notaries, and will no longer focus exclusively on healthcare professionals;
• You’ll tackle commercial challenges by advising prospects, selling new subscriptions, and providing guidance and follow-up to clients;
• You may be eligible for a bonus for each successfully secured subscription;
• You’ll work closely with two sales colleagues and actively contribute to the growth and development of your region;
• You’ll benefit from the digitization of appointment scheduling, which allows clients to book appointments online more often, freeing up more time for sales activities;
• You will maintain contact by phone-an essential part of your role-handling an average of 5 to 10 incoming and 20 to 40 outgoing calls per day;
• For outgoing calls, you will focus primarily on existing members and prospects who are already known to us;
• You aim to schedule an average of five appointments per day;
• A typical workday involves responding to emails, making outbound calls, advising customers, and reaching out to prospects from an existing database;
• Our client does not view this role as a traditional call center position, but rather as a multifaceted role that combines sales skills, customer-focused advising, and administrative follow-up.

• Holds a high school diploma, supplemented by initial relevant work experience;
• Preferably has gained initial or subsequent work experience;
• Has experience in a commercial or sales role within the financial or insurance sector;
• Has knowledge of pensions, which is a major advantage;
• Is fluent in Dutch and has a good command of French;
• Works well as part of a team;
• Has an open and approachable personality;
• Possesses strong communication skills;
• Is self-assured and has a customer-focused attitude;
• Demonstrates a high degree of versatility (very important);
• Has a genuine interest in both the position and the industry.

• A varied role with an appealing mix of administrative tasks, customer advice, and commercial interactions;
• A close-knit team of colleagues where collaboration is a top priority;
• The opportunity to grow within a dynamic organization;
• The option to work from home two days a week after the onboarding period;
• Flexible work hours that can be coordinated with your team;
• A pleasant work environment that encourages initiative and independence.