Privileged Access Support Engineer – 2nd Line

Halian | Managed Services, Recruitment Agency & Contract Staffing; Brussel; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Halian Group is seeking a Privileged Access Management Product Support Specialist to join its Identity and Access Management operations team in Brussels. The role focuses on second-line operational support, incident and vulnerability management, production activities, and ongoing improvement of privileged access services.

Responsibilities include providing second-line support across environments, managing incidents, supporting releases, and driving process improvements.

Qualificações

• 3–5 years of professional experience, ideally including 2–3 years within Privileged Access Management or Identity and Access Management.
• Strong knowledge of enterprise privileged access solutions, directory services, authentication concepts, and identity management environments.
• Experience with incident, problem, vulnerability, and operational support management in complex IT environments.
• Familiarity with IT service management, development lifecycle, collaboration, and infrastructure management platforms.
• Strong organizational and time-management skills, with the ability to prioritize escalated requests and follow established policies and procedures.
• Excellent communication and stakeholder-management skills, with an adaptable, proactive mindset in highly regulated environments.

Responsabilidades

• Provide second-line operational support for privileged access management services across multiple environments.
• Manage incidents, problems, escalations, and vulnerabilities related to privileged accounts and access services.
• Support production releases and coordinate operational activities with engineering and other technical teams.
• Identify opportunities for process improvement, automation, and increased operational efficiency.
• Work closely with business stakeholders to resolve issues, maintain service quality, and promote adherence to standard processes.
• Support other identity and access management teams when required and potentially participate in an out-of-hours support rotation.

Conhecimentos

Privileged Access Management

Identity & Access Management

Incident management

Vulnerability management

Stakeholder management

Communication skills

Regulated environment experience

Operational support

Descrição da oferta de emprego

Halian Group is seeking a Privileged Access Management Product Support Specialist to join its Identity and Access Management operations team in Brussels. The role focuses on second-line operational support, incident and vulnerability management, production activities, and ongoing improvement of privileged access services.

Responsibilities include providing second-line support across environments, managing incidents, supporting releases, and driving process improvements.