PAM IDAM 2nd Line Service Support Engineer (m/f/d)

Halian | Managed Services, Recruitment Agency & Contract Staffing; Brussel; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Halian Group is seeking a Privileged Access Management Product Support Specialist to join its Identity and Access Management operations team in Brussels. The role focuses on second-line operational support, incident and vulnerability management, production activities, and ongoing improvement of privileged access services.

Responsibilities include providing second-line support across environments, managing incidents, supporting releases, and driving process improvements.

Qualificações

• 3–5 years of professional experience, ideally including 2–3 years within Privileged Access Management or Identity and Access Management.
• Strong knowledge of enterprise privileged access solutions, directory services, authentication concepts, and identity management environments.
• Experience with incident, problem, vulnerability, and operational support management in complex IT environments.
• Familiarity with IT service management, development lifecycle, collaboration, and infrastructure management platforms.
• Strong organizational and time-management skills, with the ability to prioritize escalated requests and follow established policies and procedures.
• Excellent communication and stakeholder-management skills, with an adaptable, proactive mindset in highly regulated environments.

Responsabilidades

• Provide second-line operational support for privileged access management services across multiple environments.
• Manage incidents, problems, escalations, and vulnerabilities related to privileged accounts and access services.
• Support production releases and coordinate operational activities with engineering and other technical teams.
• Identify opportunities for process improvement, automation, and increased operational efficiency.
• Work closely with business stakeholders to resolve issues, maintain service quality, and promote adherence to standard processes.
• Support other identity and access management teams when required and potentially participate in an out-of-hours support rotation.

Conhecimentos

Privileged Access Management

Identity & Access Management

Incident management

Vulnerability management

Stakeholder management

Communication skills

Regulated environment experience

Operational support

Descrição da oferta de emprego

A large financial services organization operating in a highly regulated environment is seeking a Privileged Access Management Product Support Specialist to join its Identity and Access Management operations team. The role focuses on second-line operational support, incident and vulnerability management, production activities, and the continuous improvement of privileged access services.

Responsibilities:

• Provide second-line operational support for privileged access management services across multiple environments.
• Manage incidents, problems, escalations, and vulnerabilities related to privileged accounts and access services.
• Support production releases and coordinate operational activities with engineering and other technical teams.
• Identify opportunities for process improvement, automation, and increased operational efficiency.
• Work closely with business stakeholders to resolve issues, maintain service quality, and promote adherence to standard processes.
• Support other identity and access management teams when required and potentially participate in an out-of-hours support rotation.

Qualifications and Skills:

• 3–5 years of professional experience, ideally including 2–3 years within Privileged Access Management or Identity and Access Management.
• Strong knowledge of enterprise privileged access solutions, directory services, authentication concepts, and identity management environments.
• Experience with incident, problem, vulnerability, and operational support management in complex IT environments.
• Familiarity with IT service management, development lifecycle, collaboration, and infrastructure management platforms.
• Strong organizational and time-management skills, with the ability to prioritize escalated requests and follow established policies and procedures.
• Excellent communication and stakeholder-management skills, with an adaptable, proactive mindset and experience in highly regulated environments considered an advantage.

Halian Group:

With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.

Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.

At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.

PAM IDAM 2nd Line Service Support Engineer in Brussels, Belgium