Order-to-Cash Specialist - Elevate Customer Experience

Sartorius; Brussel; Hybrid; EUR 40,000 - 56,000; Full time

Job summary

Sartorius is seeking a Customer Service Specialist (F/M) to be a key partner for customers, ensuring seamless order execution and proactive support throughout the order-to-cash lifecycle. Based in Brussels or Helsinki, you will collaborate with Sales, Supply Chain and Finance to deliver reliable service daily.

You will manage orders, inquiries, and data accuracy, while driving continuous improvement and a positive customer experience in a dynamic global environment.

Qualifications

• Bachelor in Business Administration or similar field is beneficial.
• Several years of experience in Customer Service, Order Management, or Order-to-Cash.
• Good understanding of order-to-cash and customer order management processes.
• Strong customer orientation and service mindset.
• Structured and detail-oriented approach with excellent communication.

Responsibilities

• Process customer orders throughout the order-to-cash lifecycle with accurate entry and timely updates.
• Handle inquiries, complaints and clarifications while coordinating with Sales, Supply Chain and Finance.
• Monitor deliveries, backorders, and delays to minimize customer impact.
• Communicate order status and changes with customers regularly.
• Maintain accurate customer and order data and ensure process compliance.
• Prepare operational reports and contribute to process improvements.
• Build strong relationships with internal and external stakeholders for a seamless experience.

Skills

Customer service

Order management

Order-to-cash

CRM (Salesforce)

SAP

Microsoft Office

Communication skills

Education

Bachelor in Business Administration

Tools

Salesforce CRM

SAP

Job description

Sartorius is seeking a Customer Service Specialist (F/M) to be a key partner for customers, ensuring seamless order execution and proactive support throughout the order-to-cash lifecycle. Based in Brussels or Helsinki, you will collaborate with Sales, Supply Chain and Finance to deliver reliable service daily.

You will manage orders, inquiries, and data accuracy, while driving continuous improvement and a positive customer experience in a dynamic global environment.