Customer Service Specialist (F|M)

Sartorius; Brussel Hoofdstad; On-site; EUR 40,000 - 60,000; Full time

Job summary

Sartorius is seeking a Customer Service Specialist to support Brussels or Helsinki bases, ensuring seamless order execution and proactive service throughout the order-to-cash lifecycle. You will collaborate with Sales, Supply Chain and Finance to deliver reliable customer service daily, handling orders, inquiries and issues with a strong customer focus.

This role emphasizes clear communication and data integrity while supporting process improvements.

Qualifications

• Several years of experience in Customer Service, Order Management, or Order-to-Cash operations.
• Good understanding of order-to-cash and customer order management processes.
• Strong customer orientation and service mindset.
• Structured and detail-oriented way of working.
• Excellent communication, coordination, and prioritization skills.
• Good IT Skills: Microsoft, CRM (ideally Salesforce), SAP.
• Fluency in English, Dutch and French are considered a real plus.

Responsibilities

• Process customer orders throughout the entire order-to-cash lifecycle by ensuring accurate order entry, timely updates, and compliant handling within ERP and CRM systems.
• Manage customer inquiries, complaints, commercial clarifications, and order-related issues while coordinating effective solutions with Sales, Supply Chain, and Finance teams.
• Monitor deliveries, backorders, shipment delays, returns to proactively identify risks and minimize customer impact.
• Communicate regularly with customers regarding order status, delivery changes.
• Maintain accurate customer, contractual, and order-related data while ensuring transaction integrity and compliance with internal processes.
• Prepare operational reports and customer complaint documentation and contribute to continuous process improvement initiatives.
• Build strong relationships with internal and external stakeholders to ensure a seamless customer experience.

Skills

Customer service

Communication skills

Coordination

Prioritization

Structured and detail-oriented

English

Dutch

French

Education

Bachelor's degree in Business Administration or similar field

Tools

Microsoft Office

CRM (Salesforce)

SAP

Job description

At Sartorius, we empower scientists and engineers around the world to accelerate progress in life science and bioprocessing. As a Customer Service Specialist (F|M), you will be a key partner for our customers, ensuring seamless order execution and proactive support throughout the entire order-to-cash lifecycle. Based in Brussels or Helsinki, you will work closely with Sales, Supply Chain and Finance teams to deliver reliable and efficient customer service every day.

Grow With Us – Your Responsibilities

• Process customer orders throughout the entire order-to-cash lifecycle by ensuring accurate order entry, timely updates, and compliant handling within ERP and CRM systems.
• Manage customer inquiries, complaints, commercial clarifications, and order-related issues while coordinating effective solutions with Sales, Supply Chain, and Finance teams.
• Monitor deliveries, backorders, shipment delays, returns to proactively identify risks and minimize customer impact.
• Communicate regular with customers regarding order status, delivery changes.
• Maintain accurate customer, contractual, and order-related data while ensuring transaction integrity and compliance with internal processes.
• Prepare operational reports and customer complaint documentation and contribute to continuous process improvement initiatives.
• Build strong relationships with internal and external stakeholders to ensure a seamless customer experience.

What will convince us

• What will convince us A bachelor in Business Administration or similar field would be beneficial
• Several years of experience in Customer Service, Order Management, or Order-to-Cash operations.
• Good understanding of order-to-cash and customer order management processes.
• Strong customer orientation and service mindset.
• Structured and detail-oriented way of working.
• Excellent communication, coordination, and prioritization skills.
• Good IT Skills : Microsoft, CRM (ideally Sales Force), SAP Fluency in English, Dutch and French are considered as a real plu

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. In this brochure you will learn more about us as an employer and your career with us. For further insights, please visit the Sartorius Blog and our career website.