Onsite IT Support Technician - End-User & Devices

Everience; Brussel; On-site; EUR 42,000 - 58,000; Full time

Job summary

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. We are seeking an onsite IT Support Specialist in Brussels to assist with first and second level support for workstations, mobility devices, and infrastructure changes.

You will provide hardware/software incident support, manage inventory and printers, and ensure excellent customer service within a large enterprise environment.

Qualifications

• At least 3 years of onsite support and customer care is required.
• Fluent in English and Dutch; French is a plus.
• Organized, independent, hands-on with strong listening and analytical skills.
• Strong written and verbal communication in a professional environment.

Responsibilities

• Assist client with first and second level IT support for workstations and mobility devices.
• Provide infrastructure support including installations, relocations, and equipment removal.
• Handle hardware and software incidents for computer systems.
• Support mobile devices (iPad, iPhone) for software issues.
• Manage inventory units and local printers; support for network printers.
• Receive materials, prepare for installation and install; provide feedback to customers.
• Deliver excellent customer service.

Skills

Onsite IT support

Customer care

English fluent

Dutch fluent

French a plus

ITIL ticketing

Windows OS/Office 365

MS Teams

Networking basics

Documentation/Reporting

Tools

Windows environment

Office 365

MS Teams

ITIL ticketing system

Job description

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. We are seeking an onsite IT Support Specialist in Brussels to assist with first and second level support for workstations, mobility devices, and infrastructure changes.

You will provide hardware/software incident support, manage inventory and printers, and ensure excellent customer service within a large enterprise environment.