Onsite Technician 1st / 2nd Level Support (m/w/d)

Everience; Brussel; On-site; EUR 42,000 - 58,000; Full time

Job summary

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. We are seeking an onsite IT Support Specialist in Brussels to assist with first and second level support for workstations, mobility devices, and infrastructure changes.

You will provide hardware/software incident support, manage inventory and printers, and ensure excellent customer service within a large enterprise environment.

Qualifications

• At least 3 years of onsite support and customer care is required.
• Fluent in English and Dutch; French is a plus.
• Organized, independent, hands-on with strong listening and analytical skills.
• Strong written and verbal communication in a professional environment.

Responsibilities

• Assist client with first and second level IT support for workstations and mobility devices.
• Provide infrastructure support including installations, relocations, and equipment removal.
• Handle hardware and software incidents for computer systems.
• Support mobile devices (iPad, iPhone) for software issues.
• Manage inventory units and local printers; support for network printers.
• Receive materials, prepare for installation and install; provide feedback to customers.
• Deliver excellent customer service.

Skills

Onsite IT support

Customer care

English fluent

Dutch fluent

French a plus

ITIL ticketing

Windows OS/Office 365

MS Teams

Networking basics

Documentation/Reporting

Tools

Windows environment

Office 365

MS Teams

ITIL ticketing system

Job description

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

• Assist the client with first and second level support on workstations, mobility devices
• Assist with infrastructures (installations, replacement, change, relocation, removal)
• Provide support for computer systems in case of hardware and software incidents
• Provide support for mobile devices (iPad, iPhone,) in case of software incidents
• Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
• Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers
• Always demonstrate excellent customer service

Technical/Business Skills

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.
• Monitoring and reporting of the production environment (dashboards, KPIs).
• Monitoring and improvement of procedures and documentation.
• Basic knowledge of Apple environment (iPhone).
• Incident and request processing (ITIL – ticket tracking).
• IT Support experience in a large enterprise environment.

Essentialexperience/skills

• At least 3 years of onsite support and customer careis required.
• Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.
• Motivation and real desire to improve and learn.
• Organized, able to work independently, pragmatic, and hands-on approach.
• Spoken languages: English (fluent), Dutch (fluent), French is a plus
• Strong oral and writing skills adapted to a professional environment.

All our positions are open to both women and men and are, of course, open to people with disabilities.