Onsite Technician 1st / 2nd Level Support (m/w/d)

Everience Benelux; Brussel; On-site; EUR 32,000 - 48,000; Full time

Job summary

Everience Benelux is seeking an experienced IT Support professional to provide first and second line support for workstations, mobility devices, and office infrastructure in a large enterprise environment. You will handle incidents, manage inventory, and ensure excellent customer service.

Fluent English and Dutch are required; French is a plus. You will work onsite in the Brussels area, maintaining Windows/Office 365/Teams, and Apple device support while contributing to dashboards and procedures.

Qualifications

• At least 3 years of onsite IT support and customer care experience.
• Strong service orientation, listening and analytical skills, teamwork.
• Motivation to learn and improve; organized, pragmatic and hands-on.
• Fluent English and Dutch; French is a plus.

Responsibilities

• Assist client with first and second level support on workstations and mobility devices.
• Assist with infrastructures (installations, replacement, change, relocation).
• Provide support for computer systems in hardware/software incidents.
• Support mobile devices (iPad, iPhone) in software incidents.
• Inventory support (monitors, printers, scanners, docking stations) and local network printers.
• Receive materials, inventory, prepare installations, install and feedback to customers.
• Deliver excellent customer service at all times.

Skills

Onsite IT support

Customer service

Interpersonal skills

Analytical listening

Team spirit

Organized and independent

English (fluent)

Dutch (fluent)

French (plus)

Tools

MS Teams

Office 365

ITIL ticketing

Mobile device support

Inventory & printers

Job description

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

Job Description

• Assist the client with first and second level support on workstations, mobility devices
• Assist with infrastructures (installations, replacement, change, relocation, removal)
• Provide support for computer systems in case of hardware and software incidents
• Provide support for mobile devices (iPad, iPhone,) in case of software incidents
• Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
• Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers
• Always demonstrate excellent customer service

Qualifications

Technical/Business Skills

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.
• Monitoring and reporting of the production environment (dashboards, KPIs).
• Monitoring and improvement of procedures and documentation.
• Basic knowledge of Apple environment (iPhone).
• Incident and request processing (ITIL – ticket tracking).
• IT Support experience in a large enterprise environment.

Essential Experience/skills

• At least 3 years of onsite support and customer care is required.
• Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.
• Motivation and real desire to improve and learn.
• Organized, able to work independently, pragmatic, and hands-on approach.
• Spoken languages: English (fluent), Dutch (fluent), French is a plus
• Strong oral and writing skills adapted to a professional environment.

Additional Information

All our positions are open to both women and men and are, of course, open to people with disabilities.