On-Site IT Support Technician

Edge Acoustics Ltd.; Ave-et-Auffe; In loco; EUR 39.040 - 47.716; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Descrizione del lavoro

Edge Acoustics Ltd. is seeking a dedicated User support technician to join our on-site operations. You will assist users, resolve hardware and software issues, and help maintain business systems and networks.

The role requires 2–3 years of experience, English proficiency, and a college/CEGEP level education. You will set up equipment, back up servers, and document problems and solutions for the team's knowledge base.

Competenze

• Two to three years of experience in user support or helpdesk roles.
• College/CEGEP education required or equivalent.
• English language proficiency required for user communication.

Mansioni

• Give access to computer networks and assist users with login issues.
• Respond to users experiencing difficulties with computers and software.
• Research solutions using guides and manuals to implement fixes.
• Provide advice and training to users on identified difficulties.
• Document problems and solutions for the team knowledge base.
• Provide business, network, and Internet support to users.
• Set up equipment for employee use and install cables and software.
• Perform Web-server backup and recovery operations.
• Install software and hardware and configure OS.
• Troubleshoot equipment-related problems.

Conoscenze

Customer support

Troubleshooting

Communication

Formazione

College/CEGEP

Strumenti

Windows

Networking basics

Helpdesk software

Descrizione del lavoro

Edge Acoustics Ltd. is seeking a dedicated User support technician to join our on-site operations. You will assist users, resolve hardware and software issues, and help maintain business systems and networks.

The role requires 2–3 years of experience, English proficiency, and a college/CEGEP level education. You will set up equipment, back up servers, and document problems and solutions for the team's knowledge base.