Office & Operations – Antwerp, Belgium

Auctentic BV; Antwerpen; Sur place; EUR 32 000 - 52 000; Plein temps

Résumé du poste

Auctentic BV, a private advisory house specializing in luxury jewelry, diamonds, colored gemstones and watches, is seeking an Office, Operations & SDR Coordinator to support activities in Belgium and the Netherlands. The role combines office administration with operations, lead qualification by phone, WhatsApp and email, and coordination of shipments with couriers.

You will manage day-to-day operations, assist with invoicing and bookkeeping coordination, maintain CRM data, and support the sales

Qualifications

• Previous experience in operations, office management, administration, customer service or SDR.
• Strong communication and organizational skills.
• Independent, responsible and detail-oriented.
• Comfortable speaking with clients and following up proactively.
• Fluent Dutch - mandatory.
• French - an advantage.
• CRM experience - an advantage.
• Experience in luxury goods, jewelry, watches or logistics - an advantage.

Responsabilités

• Manage incoming and outgoing shipments of valuable items.
• Coordinate couriers, documentation, deliveries and collections.
• Handle day-to-day office operations and administration.
• Support basic financial administration, including invoices and coordination with bookkeeping/accounting.
• Contact and qualify incoming leads by phone, WhatsApp and email.
• Follow up with potential clients and collect missing information.
• Update leads and activity in the CRM.
• Support the sales and valuation teams with operational and administrative tasks.

Connaissances

Strong communication

Organizational skills

Independent

Detail-oriented

Proactive follow-up

Outils

CRM

Description du poste

Auctentic is a private advisory house specializing in luxury jewelry, diamonds, colored gemstones and watches.

We are looking for an Office, Operations & SDR Coordinator to support our activity in Belgium and the Netherlands.

Responsibilities

• Manage incoming and outgoing shipments of valuable items
• Coordinate couriers, documentation, deliveries and collections
• Handle day-to-day office operations and administration
• Support basic financial administration, including invoices and coordination with bookkeeping/accounting
• Contact and qualify incoming leads by phone, WhatsApp and email
• Follow up with potential clients and collect missing information
• Update leads and activity in the CRM
• Support the sales and valuation teams with operational and administrative tasks

Requirements

• Previous experience in operations, office management, administration, customer service or SDR
• Strong communication and organizational skills
• Independent, responsible and detail-oriented
• Comfortable speaking with clients and following up proactively
• Fluent Dutch - mandatory
• French - an advantage
• CRM experience - an advantage
• Experience in luxury goods, jewelry, watches or logistics - an advantage