OCC Flight Care Agent

Hyperion Aviation Ltd; Antwerpen; On-site; EUR 32,000 - 42,000; Full time

Job summary

FLYINGGROUP in Antwerp is seeking a Flight Care Agent to join the Operational Control Centre. You will assist in flight planning, VIP catering arrangements, passenger transport, and updating passenger details, contributing to smooth and safe operations.

The role requires strong customer focus, fluent Dutch and English with good French, resilience under changeable schedules, and a proactive, team‑oriented approach.

Qualifications

• Experience in aviation is a must.
• Good communication skills in Dutch and English; French is a plus.
• Willingness to work in shifts including weekends; local resident preferred.

Responsibilities

• Plan and prepare all flights, including VIP catering and passenger transport.
• Keep passenger details and formalities up to date and perform feasibility checks.
• Provide support to the Senior Flight Care Agent and handle irregularities.
• Maintain calm, organized performance in a fast-changing schedule.

Skills

Dutch language

English language

French language

Aviation terminology

IATA/ICAO codes

Customer service mindset

Geographical knowledge

Tools

Word

Excel

Job description

FLYINGGROUP, one of Europe’s leading business jet operators, has an open position for a Flight Care Agent at the main office in Antwerp.

The Flight Care Agent is a member of the Operational Control Centre Team. The main OCC activities are the planning and preparation of FLYINGGROUP’s flights. The OCC supports our global operations and our business is rapidly growing. We are expanding our worldwide activity and are looking for a Flight Care Agent.

Your goal

You will be joining our OCC Flight Care Department which always strives to make the most informed decisions and provide top-quality service to our clients, making our company stand out from the rest.

Your duties and responsibilities

The planning and preparation of all FLYINGGROUP’s flights, including VIP catering arrangements, Customer transportation, keeping PAX details and formalities up to date and performing detailed feasibility checks, taking appropriate action to tackle any irregularity. You provide good support to the Senior Flight Care Agent in completing other tasks as assigned.

Your profile

• The Flight Care Agent is highly Customer minded and pays full attention to the particulars of each Customer.
• Good communication skills, meaning an excellent (spoken and written) knowledge of Dutch and English and good knowledge of French.
• You are well organized, stress-resistant, and able to multitask while maintaining a calm composure and working with continuously changing flight schedules.
• You are highly self-motivated with a proactive approach and like to work in a team.
• You have good geographical knowledge.
• You have good computer knowledge: Word, Excel.
• Experience in aviation is a must, experience in business aviation is a plus
• Have a good base of aviation terminology and IATA and ICAO codes.
• You are flexible, willing to work in shifts and during weekends.
• Local resident is preferable.

Offer

We offer a full-time position with a salary matching your qualifications. The work schedule is flexible in shifts and will include weekend shifts. Training "in-house".