OCC Flight Care Agent

Flyinggroup; Antwerpen; On-site; EUR 35,000 - 52,000; Full time

Job summary

Flyinggroup is seeking a Flight Care Agent to join the OCC Flight Care Department. You will organize planning and preparation of flights, manage passenger details, and coordinate VIP catering and ground transportation.

The role requires strong client focus and fluent Dutch and English, with knowledge of French. You must be well organized, stress-resistant, and able to adapt to changing flight schedules; aviation experience and IATA/ICAO familiarity are a plus.

Qualifications

• Fluent in Dutch and English with good knowledge of French.
• Experience in aviation, business aviation is a plus.
• Familiarity with IATA and ICAO codes.
• Willing to work shifts, including weekends; local residency preferred.

Responsibilities

• Plan and prepare all Flyinggroup flights and keep passenger details up to date.
• Arrange VIP catering and coordinate customer transportation.
• Perform detailed feasibility checks and address flight irregularities.
• Provide support to the Senior Flight Care Agent and the OCC team.
• Maintain calm, organized operations under changing schedules.

Skills

Customer focus

Communication skills

Multitasking

Team player

Geography knowledge

Stress resistance

Proactive

Tools

Word

Excel

Job description

The Flight Care Agent is a member of the Operational Control Centre Team. The main OCC activities are the planning and preparation of FLYINGGROUP’s flights. The OCC supports our global operations and our business is rapidly growing. We are expanding our worldwide activity and are looking for a Flight Care Agent.

Your goal

You will be joining our OCC Flight Care Department which always strives to make the most informed decisions and provide top-quality service to our clients, making our company stand out from the rest.

Your duties and responsibilities

The planning and preparation of all FLYINGGROUP’s flights, including VIP catering arrangements, Customer transportation, keeping PAX details and formalities up to date and performing detailed feasibility checks, taking appropriate action to tackle any irregularity. You provide good support to the Senior Flight Care Agent in completing other tasks as assigned.

Your profile

• The Flight Care Agent is highly Customer minded and pays full attention to the particulars of each Customer.
• Good communication skills, meaning an excellent (spoken and written) knowledge of Dutch and English and good knowledge of French.
• You are well organized, stress-resistant, and able to multitask while maintaining a calm composure and working with continuously changing flight schedules.
• You are highly self-motivated with a proactive approach and like to work in a team.
• You have good geographical knowledge.
• You have good computer knowledge: Word, Excel.
• Experience in aviation is a must, experience in business aviation is a plus
• Have a good base of aviation terminology and IATA and ICAO codes.
• You are flexible, willing to work in shifts and during weekends.
• Local resident is preferable.

Offer

• We offer a full-time position with a salary matching your qualifications. The work schedule is flexible in shifts and will include weekend shifts. Training "in-house".