Night Auditor & Front Desk Specialist

Minor Hotels Europe & Americas; West-Vlaanderen; Sur place; EUR 25 000 - 38 000; Plein temps

Avantages offerts par ce poste

Welcome perks

Employee benefits portal

Résumé du poste

NH Hotels & Resorts is seeking a Night Auditor to manage the hotel's night reception and ensure service quality for guests. You will balance accounts, handle check-ins/outs, and coordinate wake-up calls and concierge tasks according to guest preferences.

Candidates should have English fluency, a relevant hospitality qualification, and a customer-focused mindset. The role offers opportunities for development and a strong team environment across Belgium and international properties.

Qualifications

• Professional experience in similar roles.
• Knowledge of English and another foreign language.
• High School Diploma or professional course.
• Bachelor's or Degree in Hotel or Tourism Management preferred.
• Good knowledge of general culture and hotel's destination.
• Computer knowledge Microsoft Office, Internet, Database and specific applications for the area of accommodation / hospitality.
• Genuine smile.
• Customer orientation.
• Passion for service.
• Professional attitude.
• Teamwork.
• Autonomy and initiative.
• Time flexibility.
• Punctuality and attendance.
• Excellent organizational skills.

Responsabilités

• Balance the accounts from day shift.
• Manage front desk activity and handle guest check-ins and check-outs.
• Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
• Handle customer requests and complaints and directing other employees or departments accordingly.
• Create invoices, bills and checks for vendors, employees and contractors.
• Manage and update all official documentation pertaining to the role.
• Ensure that all end-of-day activities have been successfully executed by employees in all departments.
• Answer calls and queries related to potential booking.

Connaissances

Customer orientation

Teamwork

Time flexibility

Punctuality

Autonomy and initiative

Excellent organizational skills

Genuine smile

Formation

Bachelor's in Hotel or Tourism Management

High School Diploma or equivalent

Professional course for role

Outils

Microsoft Office

Guest management systems

Description du poste

NH Hotels & Resorts is seeking a Night Auditor to manage the hotel's night reception and ensure service quality for guests. You will balance accounts, handle check-ins/outs, and coordinate wake-up calls and concierge tasks according to guest preferences.

Candidates should have English fluency, a relevant hospitality qualification, and a customer-focused mindset. The role offers opportunities for development and a strong team environment across Belgium and international properties.